SM Store Manager

Summary: The Store Manager reports to the Market Manager and is responsible for the overall operation of their store. This includes but is not limited to Sales, Administrative Duties, Net Profit, Managing Company Assets, Merchandising, Budgeting, Personnel Management, Staffing and Scheduling.

Essential Sales Duties and Responsibilities

• Responsible for maximizing merchandise and gasoline sales.
• Responsible for teaching and role modeling proper customer service and methods to increase sales.
• Responsible for meeting and/or exceeding budgeted sales and volume goals.
• Communicate sales and profitability goals to area team and provide timely feedback on results.
• Takes an active role in developing and setting weekly sales goals.
• Ensure the overall customer’s experience including safety, store condition and appearance, in-stock efficiency, pricing and service meets or exceeds established Company standards.
• Responsible for completing all administrative duties in a timely fashion with a high degree of accuracy to insure correct store reporting.
• Daily Bank Deposit is prepared and ready according to policy and security guidelines.
• Ensures all safety procedures and practices are being practiced by all employees.
• Ensures his/her store is a safe place to work and shop.
• Ability to open and close the store if applicable or in case of an emergency.
• Responsible to familiarize all employees with preventive maintenance and reporting procedures for any equipment which is unsafe or not operating.
• Implements marketing, merchandising, and promotional plans in a timely and effectively manner.
• Ensures and maintains current displays, point of sale signage, and promotional aids & materials are available during the promotional period.
• Utilize and maintain proper build-ups/to’s to maintain in-stock conditions when placing or submitting an order to minimize over or under purchasing.
• Responsible for the overall net profit of the store.
• Provides accurate and timely estimates and analysis of net operating profit and budget compliance.
• Responsible for communicating budgeted sales, expenses, and profitability to employees, maintaining awareness of budgeted levels and achievements achieved or not achieved.
• Review monthly operations report and be able to discuss positive and negative trends. Establish a plan to continue the positive trends. Create and implement an action plan to turn the negative trends in to positive trends.
• Responsible for overseeing the quality of training, motivating and maintaining qualified employees to meet our store business model, customer needs and expectations.
• Manages a diverse and qualified store team.
• Responsible for the initial and continued training, education and development of all employees assigned to their store. All store employees will be trained according to corporate policies, procedures, and guidelines.
• Responsible for the active recruiting, interviewing, and hiring the most qualified employees to staff the store.

Minimum Qualifications and Prerequisites

• High School diploma or GED required.
• College Associate or Business Degree preferred.
• 5 years prior experience in a position supervising a multi-unit, fast-paced business operation and was responsible for the profitability of the operation.
• Available to be on-call 24/7. Schedule must be flexible. Work week may exceed 48 hours per week.
• Excellent communication skills, general accounting principles, and a professional attitude.
• Computer literate and proficient in the use of Microsoft Word, Excel, and email services.
• Must have proven people skills. Able to motivate employees and resolve conflict in a team environment.
• Demonstrates effective problem solving/analytical skills and pays attention to details.