Customer Service Representative

Graphic Business Solutions is a family-owned business, operating in El Cajon, CA for over 25 years. We value our people and customers, and always strive to do the right thing. We're a team of creative problem-solvers, always looking for better ways to do things. As we continue to grow, we are looking for a customer-oriented service representative to act as a champion for our clients, providing accurate product/service information, and effectively resolving any emerging problems that our clients might face with accuracy and efficiency.

You will:

• Expertly handle order processing for our printed marketing materials, ensuring seamless efficiency at every step.
• Utilize your customer service finesse to provide top-notch support, guiding customers through product inquiries and order placements with ease and confidence.
• Use your expertise in Excel and mail mergers to efficiently manage the mailing process; this involves normalizing customer lists provided by clients, incorporating them into our mailing merge system, and coordinating the distribution of promotional items on the client’s behalf.
• Tackle challenges head-on as you troubleshoot account features, resolve application issues, and assist customers in navigating the website with expertise.
• Turn customer complaints into opportunities for satisfaction with your professional and empathetic approach.
• Keep your cool under pressure as you multitask and manage incoming requests, delivering prompt and thorough resolutions.
• Be a driving force for improvement, continuously evaluating processes to enhance the customer experience and contribute to the success of our team.

Requirements

• 1 year experience in customer service role
• Proficiency in Excel
• Empathetic approach with innate sense of respect for self and others

Benefits

• Paid Time Off
• Health, Vision, and Dental Insurance
• 401(k) + Company Match
• Employee Profit Sharing
• Quarterly Company Events
• Semi-Annual Family-Fun Events
• Fun, Honest, Reliable & Accountable Team!