ASSISTANT MANAGER

Title: Assistant Manager

Supervisor: Manager of Low Barrier Programs

Direct Reports: Program Associates and Case Managers

Location: Patricia Handy Place for Women; In-person

Status: Full-Time; Exempt

N Street Village supports women in Washington, D.C. experiencing homelessness by offering a broad spectrum of services, housing, and advocacy in an atmosphere of dignity and respect.

If you’re a talented professional seeking a Washington, DC career where your work will make a real difference in people’s lives, we want you on our team.

The Assistant Manager of Low Barrier Shelter Programs for the Patricia Handy Place for Women (PHPW) supports the Program Manager in the daily operations of the low barrier shelter. The shelter has a maximum capacity of 152 low barrier shelter residents. This position reports to the Manager of Low Barrier Programs.

Responsibilities:

• Effectively assist Program Manager in leading PHPW operations, client activities and overall shelter programs to meet agency mission.
• Supervise Advocates, approve timesheets, ensure adequate staffing levels for each shift.
• Build rapport with residents, deliver services in a manner that is trauma-informed, dignified, and respectful
• Assist Program Manager in coaching and professional develop of employees.
• Meet with residents to resolve disputes and de-escalate conflicts as necessary.
• Serve as a point of contact with community partners.
• Respond to overnight phone calls from staff requiring guidance and/or support.
• Defuse and de-escalate difficult situations involving clients and staff.
• Assist Program Manager in maintaining a professional culture that promotes teamwork and empathy for residents.
• Assist Program Manager to ensure accurate, timely data entry of client information per contract requirements
• Attend all required trainings per contract requirements
• Participate in all scheduled leadership meetings
• Perform other duties as required.

Required Qualifications:

• A combination of education and experience to include at least 3 years of relevant experience with a focus on one of the following areas: mental health, physical health, addictions, employment, or trauma
• Minimum of 2 years’ experience supervising paid staff.

Skills and Competencies:

• Experience and ability working within outcome based programs
• Knowledge of DC social services resources and compliance requirements
• Excellent ability to make and maintain respectful rapport with clients and co-workers from diverse backgrounds.
• Understanding and experience working with vulnerable populations and the related issues of addiction and mental illness.
• Values commensurate with a community committed to providing inclusive Programs without regard to race, religion, physical or mental ability, sexual orientation, gender identity and any other protected class.

Salary:

Salary is commensurate with experience. The annual salary range for this position is $54,000 to $59,000.

Benefits:

• Health/Wellness:
  • Medical
  • Dental
  • Vision
  • Accident Plan
  • Hospital Plan
  • Critical Illness Plan
  • Employee Assistance Program
  • Short-Term Disability
  • Long-Term Disability
• Financial:
  • 403(b) Retirement Savings Plan
  • Flexible Spending Accounts
  • SmarTrip Pre-Tax Commuter Benefits
• Insurance:
  • Life Insurance
  • Travel Insurance
• Time Off:
  • Vacation
  • Sick Days
  • Personal Leave
• Professional:
  • Professional Development Reimbursement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.