Luxury Spa Floor Manager & Team Coach

Join our prestigious team at Woodhouse Spa as a Floor Manager and Team Coach, where you'll play a pivotal role in delivering impeccable guest experiences at our luxury, high-end day spa. We are seeking individuals who excel in team leadership and guest engagement.

Key Responsibilities:

1. Guest Experience Excellence: Provide exceptional service to guests, ensuring their needs and preferences are not only met but exceeded.
2. Reservation Management and Recovery: Oversee guest reservations, ensuring accuracy and timely confirmations. Handle any guest concerns or recovery situations with professionalism and grace.
3. Team Coaching and Management: Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care. Foster a positive and engaging work environment.
4. KPI Achievement: Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals.
5. Inventory Management: Oversee inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas.
6. Retail Sales: Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise.

Qualifications:

• Prior management experience, preferably in floor management for spas, salons, or retail.
• Comfortable working on your feet for 12-hour shifts.
• Additional hospitality experience in high-end restaurants, spas, retail brands, hotel management, or similar fields is highly desirable.
• Must be able to work weekends.

What We Offer:

• Competitive pay package.
• Complimentary spa services.
• Attractive retail discounts.
• Paid vacation and personal time off (PTO).
• 401K plan.
• Comprehensive health insurance.

Join our team and be a driving force in delivering exceptional spa experiences that leave a lasting impression. If you have what it takes to lead and inspire, we want to hear from you. Apply now and be part of Woodhouse Spa's commitment to excellence in hospitality and guest satisfaction.