Assistant Store Manager - Cain Hardware & Lumber

Cain Hardware & Lumber, a Nation’s Best Holdings, LLC company, is seeking motivated and outgoing candidates for our Assistant Store Manager position at our location in Carthage, Texas!

What Does an Assistant Store Manager Do?

• Partners with store manager in the operation of the store including opening, closing, shift changes, task delegation, and scheduling of staff members
• Greets customers, offers assistance with products/services, resolve customer complaints
• Collaborates on inventory management and merchandising strategies to optimize store presentation and product availability
• Executes sales plans with guidance from the Store Manager and contributes to achieving sales targets
• Assists with interior and exterior store maintenance and ensures the upkeep of any applicable vehicles
• Participates in staff training, monitors daily performance, and provides guidance and redirection as necessary
• Participates in employee disciplinary discussions and performance reviews with the store manager who will manage and administer all employee coaching and counseling sessions
• Partners with HR on employee concerns and investigations
• Supervises register count, change orders, and bank deposits
• Oversees employees’ daily performance and provides redirection and training, as needed
• Collaborates with store to implement best practices, system conversions, store resets or renovations, and vendor programs
• Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotes, complaints, scheduling of deliveries, and customer follow-ups
• Initiates telephone calls to customers to generate sales
• Obtains information on pricing specifications, uses and availability
• Inputs customers’ orders, pricing information and additional data into the computer system
• Researches credits and returns
• Manages exterior and interior maintenance ensuring clean, neat, hazard-free, orderly store condition and appearance, including requesting store or system repairs
• Ensures compliance with all safety policies and procedures
• Additional duties, as assigned

What Does It Take to Be Successful as an Assistant Store Manager?

• High School Diploma or equivalent
• Minimum 3 years retail experience, prior supervisory experience a plus
• Knowledge of hardware products, tools, and building materials
• Proficiency in using point-of-sale (POS) systems and basic computer applications
• Knowledge of store inventory control and merchandising preferred
• Strong customer service skills with the ability to build rapport with customers
• Excellent communication and interpersonal skills
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance
• Demonstrated commitment to safety and responsible work practices
• Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
• Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
• Strong interpersonal skills with a willingness to consistently provide superior customer service skills
• Availability to work a flexible schedule including nights and weekends - this role will be expected to have the flexibility to open/close store as needed