Service Scheduler

We are seeking a customer service specialist with excellent customer service skills and a winning attitude to join our service scheduling team.

Hanson Motors has established over a 45-year reputation of honesty, integrity, and outstanding customer service before and after the sale. Hanson Motors has the hottest new products in the market ( KIA/Subaru) and a huge selection of pre-owned inventory. We're growing & looking for employees to grow with us! Those who are both experienced individuals with a proven record for customer satisfaction & anyone looking for a career opportunity should read on!

What We Offer

• Employees (and their families) medical, dental, vision, and life insurance.
• Employees receive 1 weeks’ vacation after 12 months of employment.
• Growth opportunities.
• Employees can enroll in our company 401k plan with matching contributions of up to 2%.
• Flexible schedules (40 hours a week).
• All employees will receive 1 hour of Washington paid sick leave for every 40 hours worked.
• All approved training is company paid.

Responsibilities

• Answer incoming Service Department telephone calls according to company policies and good telephone etiquette.
• Schedule customer service appointments via phone and in person.
• Process inbound and outbound service rental vehicles.
• Respond to web and app-based inquiries submitted by customers.
• Make outbound calls to customers for appointment reminders and to reschedule missed appointments.
• Scan service documents into electronic archival system.
• Perform various clerical jobs as assigned by the Service Manager.
• Follow up with customers that missed scheduled appointments.
• Participate in team & process development sessions – keeping positive relationships with team members and dealership management.

Pay range 

New hires start between $16.00-$17.00 per hour; based upon qualifications and experience.  The range may increase to between $18.00-$20.00 per hour.

Qualifications

• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills.
• Willing to submit to a pre-employment background check & drug screen.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.