Program Manager

Description/Job Summary

ASHP is an award-winning Association with a great mission. ASHP is the collective voice of pharmacists, representing more than 60,000 members. ASHP has recently won awards for being a Top Workplace for our work culture which fosters learning, collaboration, and for being inclusive.

The program manager is a key member of the member relations team who works closely with others within the Office of Member Relations and across the organization to plan and execute strategies, tactics, and programs that support ASHP's vision, mission, and objectives. The program manager uses sound judgment and critical thinking to develop, implement, manage, and evaluate program activities. Key responsibilities include: effectively engaging with internal and external stakeholders to meet program timelines and deliverables, maintaining proactive and transparent communication to support independent and team-based workflows, and ensuring all program activities are completed in a timely and fiscally responsible manner. The ideal candidate is energetic, adaptable, detail-oriented, and highly motivated to contribute to and lead the day to day operations of multiple projects in a fast-paced environment.

This position will be based onsite in our Bethesda, MD office, and the employee in this role will be working in a hybrid environment, consistent with Association-wide ASHP policies applicable to HQ-based employees. The base salary for this position is $65,000-$72,500. ASHP offers a comprehensive benefits plan. You may view more details regarding our benefits on our careers page.

What You'll Be Doing for ASHP:

• Coordinates with staff, member volunteers, faculty, contractors, and vendors to develop education activity materials to meet pharmacist and pharmacy technician continuing education (CE) requirements, such as live, on-demand, and enduring learning activities, and coordinates distribution of materials.
• Coordinates with staff, member volunteers, faculty, contractors, and vendors to develop and coordinate non-CE activity materials such as virtual roundtables.
• Creates, updates, reviews, and disseminates supporting materials for all assigned programs from implementation to completion, including online applications or surveys, podcasts, website updates, program resources (e.g., event scripts, presentation materials, handouts), program communications, program promotion or recruitment, and other applicable collateral resources.
• Submits all paperwork and maintains accurate and timely project files to ensure all required documentation is readily accessible in compliance with ASHP procedures and requirements of Accreditation Council for Pharmacy Education (ACPE) and other applicable accrediting bodies.
• Interacts with others to advise on and facilitate the execution of ASHP's programmatic and operational initiatives.
• Develops and monitors program timelines and workflows to ensure all deadlines are met and programs are completed on time, within budget, and at the highest quality.
• Identifies and communicates applicable risks and engages in critical thinking to provide quality solutions to ensure minimal disruption to program timelines, budgets, and quality.
• Develops and manages professional relationships and timely communication (written and oral) with staff, members, contractors, vendors, and other stakeholders.
• Generates reports, manages data, and provides data analysis of programs and applicable outcomes for assessment by the appropriate stakeholders.
• Initiates routine process and quality improvement efforts.
• Determines work priorities, policies and operating procedures.
• Coordinates and facilitates work direction for administrative or support personnel when appropriate, ensuring the most efficient and effective use of time and other resources.
• Performs other duties as assigned.

What You Bring to ASHP:

• Requires a minimum of a Bachelor's degree.
• Certification in project management a plus.
• Advanced degree a plus but not required
• Requires a minimum three-five years of project/program management experience.
• Prior experience planning programs that comply with relevant standards and guidelines a plus.
• Exceptional oral, written, and interpersonal communication skills.
• Exceptional organizational ability and attention to detail.
• Proficient program/project and time management skills.
• Ability to work independently and as part of a team.
• Highly motivated and demonstrates a sense of urgency and adheres to critical deadlines.
• Sound judgement for troubleshooting and resolving matters.
• Adapts easily to changing priorities.
• Exceptional customer-oriented attitude.
• Advanced knowledge of or expertise in Microsoft Office Suite (e.g., Word, Excel, PowerPoint), SharePoint, and Adobe Acrobat Pro.
• Advanced knowledge of or expertise in technology applications (e.g., learning management platforms, online survey tools, webinar and web-conferencing platforms).