Guest Services Representative

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

• Greet guests and perform check-in/out procedures 
• Follow all cash and credit card procedures required by hotel and brand standard
• Check expected departures and clear check out
• Update housekeeping room status 
• Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to  guests during lags in phone or in-person conversations 
• Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest  demand cannot be met 
• Demonstrate commitment to servicing the guest by being hospitable and accommodating 
• Document any guest accidents by completing the accident report form  

Qualifications

• High School diploma or GED preferred 
• One year of hospitality experience required 
• Customer service experience required 
• Experience handling cash and credit card procedures 
• Attention to detail 
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.