Lead Server

Ruttger's Bay Lake Resort. Deerwood, MN

Discover Your Odyssey

Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Why Odyssey?

At Odyssey Resorts, we don't just offer job opportunities; we provide a canvas for your career dreams. Here's what you can expect:

• Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it's about the life you build around it.
• Employer Recognition: Join a company recognized as a Star Tribune Top 200 Minnesota Workplace for two consecutive years. Odyssey has become an employer of choice, fostering happy employees and a culture worth celebrating.
• State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth.
• Hospitality from the HEART: Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences. Be part of a team where your unique contributions brighten the lives of guests and enrich your own journey.
• Engage, Innovate, Impact: Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship. At Odyssey, your work extends beyond the resorts; it's a catalyst for positive change.
• Open Doors for Growth: As part of a growth-focused company, unlock opportunities for career advancement. You’ll be part of an engaged team that values your ideas and nourishes your potential.

Your Odyssey Awaits:

Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

Work here. Play here. Thrive here.

DEPARTMENT: Food & Beverage

REPORTS TO: Food & Beverage Director

SUMMARY:

Assist’s Food and Beverage Director to ensure that all products meet Ruttger’s quality standards. Responsible for providing a dining experience that exceeds guest expectations. Responsible for the set-up, maintenance, and operation of the restaurant in the absence of the Food and Beverage Director. Takes drink and/or food orders from guests or servers. Maintain interdepartmental lines of communication and interact daily with guests and resort staff.

EDUCATION and/or EXPERIENCE:

• Must be at least 18 years old.
• Post-secondary hospitality management training highly desirable.
• Minimum of two (2) years’ previous serving experience required.
• Minimum of one (1) year experience in a supervisory position recommended.

ESSENTIAL DUTIES:

• Assist as directed to oversee front of house operations in the absence the Food & Beverage Director.
• Assist as directed to maintain dining reservation system and assist with updating and maintaining Silverware POS system.
• Attend weekly stand up and precon meetings.
• Assists Food and Beverage Director with placing orders for beverages and necessary restaurant supplies.
• Estimates the amount of all non-alcoholic beverages (Coffee, Juices, Tea, Soda, ETC..) needed and assists with placing the order with suppliers; checks accuracy and quality of deliveries. Maintains security of all non-alcoholic beverages.
• Supervises server activities, monitors steps of service and serving methods.
• Assists with overseeing Front of House operations. Resolves customer complaints about food quality and/or service.
• Ensures that proper cash handling procedures are followed.
• Assist’s Food and Beverage Director & Events Manager on banquet events, ensuring proper preparation and staffing.
• Assigns & ensure completeness of all pre-shift and post shift duties.
• Ensure the morning and evening buffets are set up timely and to Food and Beverage Directors expectations.
• Ensure buffet units are cleaned after each use.
• Assists as directed for cleaning of the restaurant areas to maintain sanitation standards. Arranges for maintenance and repair of equipment.
• Monitors actions of staff and guests to ensure that health and safety standards and liquor laws are followed.
• Ensures proper security procedures are followed to protect employees, guests and restaurant assets.
• Keeps Food & Beverage Director informed of all issues and takes prompt and corrective action where necessary.
• Foster positive working relationships and communication with all departments.
• Assists as directed with monthly inventory.
• Assists with the restaurants weekly Schedule.
• Receives and delivers food and/ or drink orders from guests or servers.
• Greets guests and informs them of specials, menu items, and any menu changes.
• Processes guest orders to ensure that all items are prepared properly and in a timely basis.
• Rings food and beverage orders into POS system, process cash and credit card transactions.
• If necessary, present, open, and pour wine for guests.
• Ensure guests are satisfied with food and service, respond to additional requests, determine when to clear table.
• Presents bill and collects payment.
• Performs all assigned pre-shift and post-shift duties.
• Stock workstations, bus and turn over tables.
• Maintains a clean and sanitary workstation.
• Completes daily and weekly cleaning duties.
• Ensures good safety practices.
• Foster positive working relationships and communication with all departments.
• Any and all other duties as assigned.

EXPECTATIONS:

The employee must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions. Ruttger’s further expects every employee to exhibit stellar guest service and a regular attendance record.

REQUIREMENTS:

• Must be able to pass Ruttger’s background check.
• Stand; walk; sit; kneel; lift; push; pull; reach with arms and hands; move objects weighing up to forty (40) pounds.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.