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Senior Telecommunications Technician ONSITE at Chesterfield, VA
•30 days ago
| Estimated Pay | $27 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Washington, DC Washington, District of Columbia |
Compare Pay
Estimated Pay We estimate that this job pays $27.4 per hour based on our data.
$21.64
$27.40
$27.4
$33.28
About this job
Job Description
Job Description
vTech Solution Inc is hiring Senior Telecommunications Technician ONSITE at Chesterfield, VA
About us: https://www.vtechsolution.com/
Job Duration: 09 Months
Both Web Cam and In Person Interview
Job Description:
*Candidates who already live in the local area due to onsite requirement
*Candidates who can interview onsite, if requested
*Candidates who are able to work onsite daily
*Candidates must have reliable transportation as they will need to travel between different sites. Mileage would be reimbursed.
*Candidates must be available for ON CALL rotation
- Role will work out of the IST office and as well as remotely via Microsoft Teams.
- Maintain a high level of support and customer services to end users and projects.
- Maintain IST Help Desk, Voice Services request (SLA) service level agreements.
- Exhibits polite and professional communication via phone, e-mail, and mail.
- Performs basic operation, monitoring, troubleshooting, moves adds and changes.
- Identifies and resolves complex and basic communications problems.
- Shows awareness of standards and regulatory requirements related to assigned tasks.
- Provides technical assistance and support for voice client application problems.
- Install, test and upgrade new and existing hardware/software.
- Reviews and recommends procurement of information technology equipment.
- Multi-tasking and ability to prioritize as needed with shifting responsibilities.
- Maintains the necessary security controls over software and PII.
- Participate in Team Meetings and other Voice Service support meetings as required.
- Prepare update status reports, and evaluations on end of task results or project findings.
- Conducts on-site surveys for wireline and wireless support activity or new construction.
- Administration, maintenance, and installation of Avaya products.
- Diagnosis, repair analog, digital, VOIP and SIP technologies.
- Communicates with end users to determine requested support.
Skills Required:
- Critical thinking, analytical, absolute problem solving.
- Excellent written and verbal communication skills
- Avaya Aura Core Solution components in VM environment
- Administering System Manager, Communication Manager, Session Manager
- Communication Manager Feature Description and Implementation.
- Application Enablement Services, WebLM, Certificate management
- Communication Manager, Branch Gateways and Servers Maintenance Alarms
- Branch Gateways and Servers Maintenance Procedures
- Avaya Site Administration, IP Office Manager
- Administering Call Management System (CMS) Agents & (CMS) Supervisor
- Linux CMS Software Installation, Maintenance, and Troubleshooting
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