CASE MANAGER

Title: Case Manager

Supervisor: Director of Program

Direct Reports: N/A

Location: Flagship; In-person

Status: Full-Time; Exempt

N Street Village supports women in Washington, D.C. experiencing homelessness by offering a broad spectrum of services, housing, and advocacy in an atmosphere of dignity and respect.

If you’re a talented professional seeking a Washington, DC career where your work will make a real difference in people’s lives, we want you on our team.

The Case Manager provides a variety of services designed to meet the basic needs of clients and assist them in planning to meet their on-going needs to attain self-sufficiency. Works within an inter-disciplinary team to create and evaluate resident individualized case plans and provide support, information, and referral sources.

Responsibilities:

• Develop and ensure a safe and supportive environment for clients.
• Coordinate with the Lead Case Manager about appropriate referrals or solutions for challenges related to housing, financial concerns, employment, recovery, mental health
• Co-facilitate client groups with Lead Case Manager if appropriate
• Meet with the client bi-weekly for face to face case management services or schedule regular contact meetings as outlined per contract
• Maintain regular communication with the Lead Case Manager about client successes and challenges
• Collaborate with partner agencies and other professionals to coordinate client needs and preferred treatment methods
• Participate in organization-wide meetings and committees, departmental meetings, team meetings and trainings as assigned.
• Present psychosocial needs, strengths and concerns of clients during supervision, interdisciplinary meetings, and care coordination meetings
• Create and maintain case notes, including but not limited to legal documentation, assessments, medical reports, referrals, educational, service updates, etc.
• Provide witness testimony in court appearances for clients for status cases based on mental health concerns
• Report all serious incidents, allegations, grievances, and sensitive situations to the Program Manager immediately.
• Complete incident reports as needed.
• Other duties as assigned

Required Qualifications:

• A combination of education and experience to include at least 5 years of relevant experience with a focus on one of the following areas: mental health, physical health, addiction, aging, trauma
• High school diploma, Bachelor’s Degree preferred in Human Services Discipline to include: Psychology, Social Work, Mental Health, Criminal Justice, or a related social service discipline and 2 years’ experience providing case management services
• Bachelor’s degree in social work must be licensed at the LSWA level
• Knowledge of DC social services resources and compliance requirements

Skills and Competencies:

• Strong cultural competence, including excellent interactions and communication ability with a diverse population
• Mature abilities in developing interpersonal relations, communication, problem-solving, conflict resolution
• Ability to maintain confidentiality and healthy professional boundaries
• Ability to multi-task with strong organizational skills
• Knowledge of Microsoft Word and Excel, and the ability to learn a database system
• Knowledge of HMIS
• Ability to work independently
• Friendly, professional demeanor

Salary:

Salary is commensurate with experience. The annual salary range for this position is $50,000 to $54,000.

Benefits:

• Health/Wellness:
  • Medical
  • Dental
  • Vision
  • Accident Plan
  • Hospital Plan
  • Critical Illness Plan
  • Employee Assistance Program
  • Short-Term Disability
  • Long-Term Disability
• Financial:
  • 403(b) Retirement Savings Plan
  • Flexible Spending Accounts
  • SmarTrip Pre-Tax Commuter Benefits
• Insurance:
  • Life Insurance
  • Travel Insurance
• Time Off:
  • Vacation
  • Sick Days
  • Personal Leave
• Professional:
  • Professional Development Reimbursement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.