Quality Assurance Manager (REMOTE)

Kadiak

Job ID 24200057

Kadiak, LLC, a Koniag Government Services company, is seeking a Quality Assurance Manager with a Public Trust Clearance in support of Kadiak and the USDA - Animal & Plant Health Inspection Services (APHIS). This is a Remote opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Work Hours:

• Services are to be provided between the hours of 0700-1700 local time.
• Remain Flexible to meet agency needs.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Oversight of the quality performance of contract to ensure all aspects of contract performance, including any subcontractor performing work under the contract.
• Maintain satisfactory standards of employee competence, conduct, appearance, and integrity.
• Maintain an effective quality control program (QCP) to ensure services are performed in accordance with contract requirements.
• Responsible for the implementation and management of operational quality assurance processes
• Review and evaluate contract deliverables to ensure adherence to customer quality standards.
• Develop and implement strategies to ensure program assessments consistently meet high standards of quality.
• Manage quality control processes to identify and address potential issues.
• Perform periodic audits to ensure compliance with regulatory requirements and quality standards.
• Provide support and assistance to the Case Managers

Education and Related Experience:

• Bachelor's degree in a related field of Quality Assurance Management and a minimum of two (2) years of experience relevant to QA Management experience, or equivalent combination of experience/education
• Thorough knowledge and understanding of QA project management concepts/techniques with ability to define, plan and execute activities necessary to achieve objectives.
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills with ability to establish and effectively manage multiple priorities.
• Exceptional people management skills with ability to lead/develop others to promote a team environment.
• Ability to quickly analyze data/situations, draw relevant conclusions, and make sound decisions.
• Ability to understand the step-by-step process required to develop and maintain quality service.
• Ability to collaborate and drive consensus across a diverse group of customers with conflicting priorities.
• Ability to work effectively both individually and in a team environment.
• Strong written and verbal communication skills
• Track record of success in a fast-paced customer service environment
• Must have attention to detail and accuracy when reviewing documents.
• Excellent relationship building with the ability to influence a situation to achieve the best client outcome.

Technology:

• Intermediate computer skills are essential in the use of an electronic medical record.

Metrics:

• Excellent analytical, conceptual, verbal, and written communication skills required.
• Strong interpersonal and troubleshooting skills required.

Supervisory Responsibilities:

• No

Clearance Requirements:

• Moderate Risk Public Trust (MRPT)

Requirements:

• Pre-employment background check mandatory
• You must have the ability to pass a Tier 4 investigation and a Moderate Public Trust
• Must have proficiency in Microsoft Office software including Word, Excel, and Outlook.
• Excellent written and verbal communication skills.

Working Environment & Conditions

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352