Senior Division Customer Service Representative

Job Details

Job Location
Farmington, FSIA - Farmington, MO

Position Type
Full Time

Job Shift
Day

Job Category
Insurance

Senior Division Customer Service Representative

First State Insurance Agency Company Info

First State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a growing insurance and financial services organization serving most states across the nation. Our home office is in Farmington, MO with numerous locations throughout Missouri.

Make a Positive Impact

First State Insurance Agency is looking for talented and resourceful candidates to fill the role of Senior Division Customer Service Representative. The Customer Service Representative will play a critical role on our team and be responsible for administrative tasks to assist our internal teams in delivering first class benefits solutions.

Responsibilities in Accordance with Our Corporate Values

Professionalism

• Engage with customers, colleagues and supervisors on the phone and in person with a high level of professionalism and respect
• Perform administrative activities on client accounts including processing enrollments and eligibility changes

Accountability

• Assisting with vendor/client questions and requests. With a primary focus on Medicare/Senior Division clients
• Assist with record keeping and files for clients, including logging activities and documents in agency management system and maintaining client disclosures for group accounts

Initiative

• Scheduling and organizing AEP season with Senior Division Executive
• Attain thorough understanding of internal processes and team members responsibilities in order to accurately and effectively provide services to client

Adaptability

• Prepares requests for proposals by means of organizing data for quotes and reviewing current plan designs
• Works with Account Manager in reviewing proposal request and obtains additional information needed for quote

What You Can Expect

• Competitive pay and benefits package - with variable compensation program based on team performance
• 401(k) with generous employer match benefit
• Helpful, qualified, and available leadership
• A caring, stable work environment

Qualifications

• Excellent Customer Service Skills
• Proficient in Microsoft Office
• Exceptional written & verbal communication skills
• Willingness to pass/maintain Life & Health insurance license
• Strong sense of punctuality & attendance
• High school diploma/GED

Additional Information

Being a First Stater

Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you're passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.

Do you have what it takes to be a First Stater?

Make a Difference Apply Now!

First State Bancshares, Inc, is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.