Administrator, Systems Engineering - Global Support

Job Purpose

The Administrator, Systems Engineering is responsible for supporting and maintaining availability and high-performance in mixed UNIX and Windows development, non-production, and production environments. Additionally, the Administrator is responsible for software builds and releases, which includes the design, development, and support of builds, scripts, and installation procedures, such as source code control and issue tracking. This position requires understanding of both software development and operations and how to identify manual processes and automate them using various automation tools.

This individual works as part of a results-oriented, service-delivery team and supports other engineering and operations teams. Additionally, the Administrator performs root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.

Responsibilities

• Assist in the design, planning and implementation of server and SDLC solutions
• Tune systems for maximum available performance
• Evaluate, test, and integrate new operating system versions, drivers, and patches
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to, and coordinate with, developers, operations staff, release engineers, and end-users
• Educate and mentor team members and operations staff
• Train with senior team members to learn the ICE Infrastructure
• Participate as a resource for project driven initiatives
• Identification and automation of manual tasks using scripting and application development
• Investigate and adopt new technologies/tools as needs arise
• Provide first level support for all server related issues across the Enterprise in a 24/7 environment
• Configure Jenkins services for both builds and deployments
• Administer and troubleshoot build and deployment issues
• Takes initiative, is detail-oriented, and demonstrates excellent verbal, written, and interpersonal communication skills

Knowledge and Experience

• Beginner-level experience in any one of the below:
  • Build automation and configuration management
  • Git/Bitbucket
  • Jenkins/Maven/Gradle
  • Linux (Redhat variants preferred) and Windows operating systems
  • API Endpoints
  • Scripting languages, such as Bash, Ruby, Groovy, Powershell, Python
  • Jira, Service Now
• Top-tier critical thinking and problem-solving skills
• Ability to work in a service-oriented team environment
• Project Management, organization, and time management skills
• Customer focused, and dedicated to the best possible user experience
• Communicate effectively with both technical and business resources
• Speak fluent English

Preferred

• Degree in an engineering discipline or equivalent experience in Systems Engineering
• Exposure to AWS, Docker, Kubernetes, or other container technologies

Schedule

This role offers work from home flexibility of up to 2 days per week.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.