Clerical Supervisor 2

THE POSITION

Do you have supervisory experience and enjoy performing complex clerical work? If so, The Department of Revenue, Claims Section of the PA Lottery is seeking a Clerical Supervisor 2 that may be a perfect fit for you. This position gives you the opportunity to supervise clerical staff to ensure timely and accurate processing of Lottery claims. Start the next chapter in your career with our office of dedicated professionals!

DESCRIPTION OF WORK

As a Clerical Supervisor 2, you will be required to demonstrate a commitment to meeting expectations of the bureau and program's customers at all times. You will be expected to apply lean thinking in day-to-day tasks and be mindful of internal controls and risk management when changes are made to a process. You will have the opportunity to review information in files and Lottery systems to respond to correspondence and phone calls that have been escalated from the Clerks regarding the Claims process. Responsibilities include:

• Coordinating stop payment requests on prize checks and the reissuing of checks by composing a general invoice to Treasury
• Inspecting damaged or mutilated instant tickets
• Issuing and tracking free tickets as appropriate
• Processing claim forms for second chance drawing winners as a manual payment
• Compiling information on the status of the Claims Section's work including backlogs, correspondence, W2-G forms, and production statistics
• Recommending changes in workflow within the Claims Section to increase productivity and changes in standards and procedures regarding the claims process
• Explaining the work of the Claims Section and allowing new employees to job-shadow as part of the new employee orientation program
• Data entry

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Supervisor 1; or
• One year as a Clerical Assistant 3; or
• Two years of as a Clerical Assistant 2; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Experience working in a call center
• Customer service experience

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.