Fulfillment Supervisor

Job Description

The Comoto Fulfillment Team in Louisville, KY is looking for its next 2nd Shift Supervisor.  This role has a schedule of 1pm to 11:30pm Wednesday - Saturday, with an expectation of a 4 day, 45 hour workweek.  Yes, this means 3 days off per week!

This is a salaried position at $54,000 annually, plus 3% shift differential = $55,620.  

Interested applicants should submit a cover letter / letter of interest as a separate document or in the box marked "Message to Hiring Manager" on the application.

The Comoto Louisville Fulfillment Center is no exception to the words we live by - the customer experience is directly impacted regularly by the efficient workflow of our distribution and the anticipated arrival of our iconic packaging. To stay at the top of our game, we’re on the lookout for a Supervisor who is capable of providing high level, cost effective, and customer-centric gong-worthy service while leading a team of exceptionally talented and driven team members.

Under the supervision of the Fulfillment Manager (FM), our next operations supervisor is responsible for the daily operations in the Fulfillment Center and must be able to interpret (and enforce) company guidelines while maintaining the strong fulfillment culture. If you're nodding your head "yes" to all of the above, read on - this might be the position for you.

A Day-In-The-Life of Our Fulfillment Supervisor Might Include: 

• Establishing and maintaining a "best in class" culture. (The next Supervisor won’t be afraid to have fun with the team!)
• Ensuring that the team delivers excellent internal and external customer service
• Creating a labor plan for the department and working with counterparts to share labor throughout the FC when needed
• Having the ability to make decisions and report any concerning activity to FM or senior management
• Being responsible for the accuracy of daily metrics in the following categories: Department Performance & Team performance
• Diving deep to understand the root cause of improving/declining metrics
• Performance management as necessary on a team/employee level
• Implementing and maintaining 1:1s with your team
• Ensuring that team leads and their team members have all the necessary supplies
• Managing and overseeing daily performance of Team Lead and team members
• Establish and maintain a shipping accuracy at 99.9%
• Establish and maintain an on time delivery accuracy of 99.9%
• Same day shipping for all orders placed before 4:00pm
• Ensure all received product is put away within a 24-48 hour period
• Upholding the standards of the the handbook/culture on a daily basis within the FC
• Ensuring that Team Leads provide high internal customer experience on a daily basis 
• Teaching and empowering Team Lead to run all aspects of the daily operation
• Delegating projects to the Team Lead and working with Team Lead to execute the projects

Qualifications

Our Next Supervisor Has:

• A commitment to Comoto's Core Values
• At least one year of previous leadership experience, preferably in an e-commerce fulfillment environment
• A general understanding of web-browser based software
• An understanding of Excel and Excel reporting (required)
• A working knowledge of shipping procedures acquired through on-the-job training
• Working knowledge of JD Edwards (JDE) is a plus!
• FC problem solving and analytical skills
• A high level of attention to detail
• The ability to assign projects and delegate responsibilities 
• Established communication, interpersonal, and listening skills
• The ability to interact and participate in a fast-paced, high-energy, team-driven environment
• Time management skills and the ability to organize and manage multiple priorities
• Writing and math skills normally acquired through high school education

Additional Information

All your information will be kept confidential according to EEO guidelines.