Sr. IT Project Analyst/Technical Project Manager (Network/Telecom Analyst III)

Job Announcement

Join the Park Authority and our nationally recognized team of professionals! This position works as a part of one of the most highly regarded park systems in the country. With more than 400 community parks throughout the county, this position is key to providing safe and fun park environments for all to enjoy.

Under general supervision, this position serves as a consultant to telecom or network customers designing unique business solutions to systems with a diverse architecture. Additionally, coordinates the installation of all necessary cabling and equipment for the provision of telecommunications or data communications support to customers, including support to LAN servers, networked PC's, or setup of internet service and serves as lead coordinator with vendors providing communication services under contract. Diagnoses and troubleshoots network or communications problems and provides help desk problem resolution assistance when needed. Additional responsibilities include providing administrative support for a LAN/WAN super server network, supervising and/or providing technical leadership to lower-level personnel and performing related work as required.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Provides administration of a super server network or multiple network servers;
• Plans and implements network security and data administration;
• Installs, configures, and upgrades network operating systems and equipment and LAN applications;
• Designs and implements data backup strategies;
• Troubleshoots network problems and supports client work stations;
• Plans, analyzes, designs, models, tests, evaluates, installs, troubleshoots and maintains network/telecommunication system infrastructure and deals with technically complex and difficult infrastructure problems and issues;
• Prepares training guides and supplemental troubleshooting documentation for infrastructure problems;
• Provides guidance and training to less experienced staff;
• Writes general work plans and status reports for projects and presents plans to management;
• Coordinates efforts with outside agency information technology personnel in the planning of joint network projects;
• Configures network interface cards, protocols, cabling, routers, bridges, hubs, and gateways;
• Researches, evaluates, and tests new technologies for existing and proposed network/telecommunication systems; performs third level technical support for system problems;
• Prepares technical specifications for new projects;
• Reviews and recommends changes as necessary;
• Assists with the development, review, and recommendation for award of service related contracts;
• Works with contractors and vendors;
• Assures compliance with contracts and established standards;
• Coordinates projects and activities with other county staff and outside contractors;
• Evaluates existing service levels;
• Recommends enhancements as needed;
• Assists in performing cost/benefit analysis on competing methods of providing data communication links;
• Provides technical consulting services to agencies in the evaluation, selection, and
• implementation of new and emerging network/telecommunication technologies with regard to solutions to program needs and business activities;
• Provides technical assistance to agency staff in troubleshooting problems in existing systems;
• Plans and manages projects, including developing and managing the budget;
• Develops project scope and schedules;
• Procures necessary hardware and software;
• Manages project staff and provides technical guidance as needed;
• Oversees vendor support and ensures timely completion of project;
• Performs diagnostics on suspected faulty components and initiates corrective action;
• Provides training to other staff as needed;
• Develops and implements disaster recovery procedures and plans;
• Develops, implements, and maintains system operating procedures and ensures that all procedures are followed;
• Represents the agency and/or County at committee and task force meetings involving other agencies;

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Considerable knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
• Considerable knowledge of communications network management and router configuration;
• Considerable knowledge of a wide variety of hardware and software, cabling, power requirements, ancillary equipment, etc. related to network operations and telecommunications systems;
• Knowledge of project management techniques and processes;
• Ability to plan, schedule, coordinate and manage studies, special projects, and assignments;
• Ability to evaluate and make recommendations on different applications software packages;
• Ability to provide guidance, training, and technical assistance to users and other staff;
• Ability to oversee, monitor, and maintain network and telecommunications operations;
• Ability to communicate effectively, both orally and in writing;
• Ability to assist users in solving systems problems;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate's degree in computer science, electrical engineering, electronics, or a related field; plus, four years' network and/or telecommunications experience; or a bachelor's degree in such fields; plus, two years' experience in network or telecommunications system design, analysis, installation, and troubleshooting.

PREFERRED QUALIFICATIONS:

• Bachelor's degree or equivalent in IT, computer science, management information systems, or related field.
• Four years of hands-on experience supporting IT services in a Windows enterprise network environment, including support of remote users.
• At least 2 years of experience with networked environment functionality, including Active Directory, file servers, printers, TCP IP, DNS, virtualization, etc.
• Intermediate to advanced ability supporting and troubleshooting Windows 10, Office 365, and OneDrive, relevant Microsoft certification a plus.
• At least 2 years of experience with providing and supporting wireless networking.
• At least 1 year of experience with Windows Server; relevant Microsoft Windows
• Server A; Basic troubleshooting of common mobile device platforms (iOS, Android).
• Managing agency PC replacement program and projecting agency needs
• A + Certification, PMP and/or Scrum Certification a plus.
• SharePoint knowledge and administration, Help Desk experience, knowledge of PCI and/or payment systems.
• Help Desk Experience.
• Experience training and supporting lower-tiered team members.
• Possess excellent oral and written communication skills, and time management and organizational skills.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PHYSICAL REQUIREMENTS:
Mainly sedentary, ability to walk and lift up to 50 lbs. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview; may include exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov. EEO/AA/TTY.

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