Manager of Service Technicians, Field Services

About ESI
ESI Total Fuel Management is a highly regarded engineering, manufacturing, and services company that provides resiliency for
the global data center sector. Our mission is to support and serve mission critical businesses with expertise and leadership by
providing innovative solutions, ensuring generator uptime, and guaranteeing environmental compliance against fuel-related
risks. As a leader in the field, we are committed to exemplary character, competency, and dedication, and we thrive on our
ability to deliver exceptional results. With principles centered on Biblical values, we emphasize a servant attitude toward our
team internally and our customers externally.

Summary Description
We are seeking a Manager, Field Services, to join our high-performance team and be a part of our journey to shape the future
of the Northern Virginia area data center community by delivering resilient and sustainable solutions that make a difference.
The ideal candidate is highly skilled and have demonstrated successful performance in developing and managing a service
team, ideally in diesel fuel related mechanical, controls and SCR (pollution control/reduction systems) facility work and have
a proven track record of profitable revenue growth. The Manager, Field Services will be responsible for developing and
managing a service team, leveraging strong customer relationships to drive new revenue streams, oversee on-site services,
provide exceptional leadership and upholding the highest standards of customer service excellence.

Key Responsibilities & Duties

• MANAGING SERVICE DEPARTMENT ACTIVITIES AND PROVIDING TECHNICAL LEADERSHIP: From project scheduling, customer relations, project management, fleet management and technician training you'll oversee, and participate as needed in all service department activities and provide your expertise.
• IDENTIFYING PROFITABLE PROJECT OPPORTUNITIES: Your role will involve leveraging current and new customer relationships to gain new service contracts and equipment sales opportunities.
• MAINTAINING QUALITY STANDARDS: Interface with ESI’s QC Manager to ensure all service department activities align with ESI’s ISO 9001 quality standards.
• PROJECT MANAGEMENT FOR CONTRACT SERVICES: You will manage projects related to fuel contract services, emergency fuel management services, and SCR services.
• Mechanical and control system projects.
• Maintenance, upgrades and repairs, and consulting support for new business.
• Managing SCR start-up and life-cycle services.
• Working with electrical power systems, electrical testing systems, CAD, Selective Catalytic Reductio (SCR).
• Environmental Compliance - DEQ: SCR/Stack Testing, UST Compliance Testing, ATG testing.
• Proven experience leading service team operations, personal development, and service team operations.

Qualifications

• Working experience with mechanical, controls, electrical systems, SCRs, testing, environmental compliance, and
• AutoCAD.
• BS, Mechanical or Electrical Engineering preferred; equivalent work experience will be considered.
• 5-7 years relevant experience including team and project leadership in a manufacturing or field services environments supporting equipment manufacture or services for large system generators, building facilities management, HVAC, or control systems.

Preferred Qualifications

• Positive and personable high-performing team member.
• Servant leader who demonstrates integrity, reliability, and stability.
• Focused and driven, seeking to grow and increase knowledge.
• Exemplary character and integrity.