Engineer, Applications

JOB SUMMARY: The Application Engineer (AE) at all levels is responsible for supporting the salesperson or third-party sales representative with the technical review of our customer’s application. This defines our most competitive interaction. The AE team is responsible for promoting the sale of the Division’s products which requires abundant engineering knowledge to make judgments involving applications, installations, and economic consideration, as well as, handling all customer and distributor inquiries requiring technical assistance. This role assists in closing sales but is typically on a sales incentive plan based on team results.

ESSENTIAL DUTIES & RESPONSIBILITIES: This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● Provides technical support and solutions to the sales team and customers from pre-sale

strategy through client implementation and installation.

● Maintains extensive knowledge of complex aspects of products and systems.

● Analyzes customer requirements and illustrates how company solutions can provide value and

support their organization.

● Works in partnership with the supply chain and sales team to confirm costs, strategize sales

approaches, and ensure attainment of sales quotas.

● Prepares proposals and technical responses to RFI and RFPs.

● Understands specific client systems and equipment requirements in order to identify additional

sales opportunities to provide to the sales team.

● Recommends modifications to standard products to meet individual customer requirements,

within practical company and economic limitations.

· Provides written/verbal quotations and performs necessary follow-up in accordance with

enterprise resource planning (ERP) and company price lists, electronic quote tool, and

contractual discount schedules.

● May perform costing analysis on product line items versus published pricing to arrive at gross

margin calculation for review and approval by Applications and Sales Managers.

● May coordinate customer delivery requirements with the Production Department and configure

technical solutions for customers to ensure successful customer integration.

● Anticipates and answers client/sales questions on product functionality/usage, application inquiries, and appropriate product recommendation in a timely manner. ● Assists customers with troubleshooting problems, handles customer complaints, and solves problems in a prompt, professional manner; may be involved in investigating and reporting on warranty claims and return goods authorization (RGA) process. ● Collaborates and transfers technical knowledge with sales staff, trainers, and product support. ● Provides feedback to development, marketing literature, website development, and other system tools to boost productivity and as needed to increase sales of the Division’s products. ● Provides consultation or demonstrations remotely from the office, possibly onsite at trade shows, or by visiting at client site for sales or service-related activities. ● Performs other duties of a similar nature and level as assigned.

EDUCATION AND EXPERIENCE:

● Education: Requires a bachelor's degree in engineering (or international equivalent).

● Experience: Requires 5+ years of relevant experience.

● Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.

● Knowledge and experience with water filtration equipment is a strong advantage.

COMPETENCIES

KNOWLEDGE:

• Mathematics-Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Design — Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models.
• Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic, and sub- atomic structures and processes.

COMPETENCIES

SKILL IN:

• Mathematics - Using math to solve problems.
• Critical thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Science - Using scientific rules and methods to solve problems.

ABILITIES IN:

• Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension-The ability to read and understand information and ideas presented in writing.

• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

ADA REQUIREMENTS (For U.S. positions only):

Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

• Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications, or a high degree of hand and eye coordination for sustained periods.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
• Compliance with company attendance standards.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.