Front of House Manager - Nest Kitchen & Taphouse

Job Title: Front of House Manager

Full Time

Reports To: Restaurant Manager

Indirectly Reports to: Executive Chef / General Manager

Supervises the following Positions: All Front of House Staff

Job Summary: Motivate our staff to provide excellent customer service. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Principal Duties/Tasks:

• ✓ Supervise the FOH team in providing the best service on a daily basis
• ✓ Hiring, training and proficiency (including performance reviews) of FOH employees of Nest
• ✓ Ensure FOH employees wear uniforms and appearance is within Nest standards
• ✓ Maintain responsibility for cleanliness and set-up of Dining, Bar & Patio Area
• ✓ Assist in the implementation of policies and procedures
• ✓ Ensure quality levels of food and beverage products and maintain quality standards in services, facilities, and member/guest satisfaction
• ✓ Open and Close Nest at designated times using standard opening/ closing procedures
• ✓ Verify the accuracy of prices, state and federal taxes, tips, and other charges on all guest checks and accurately open, close and operate the POS system
• ✓ Assist in documentation of all standard beverage recipes. Ensure accuracy of operations by all bartenders at all times.
• ✓ Attend food and beverage meetings as outlined by superiors
• ✓ Demonstrates knowledge of the entire food and drink menu and its preparation.
• ✓ Ensure compliance with operating guidelines as it relates to ABC programs as well as operating within all state and federal laws, rules, and regulations relating to the ABC Board
• ✓ Handle and count deposit, make accurate change, record credit cards and member charges as outlined in Kiln Creek Golf Club & Resort's standard operating procedures
• ✓ Maintain responsibility for authorizing and verifying payroll for the Restaurant Manager and monitor policies, procedures and controls.
• ✓ Understand and comply with state liquor laws as they relate to alcohol service.
• ✓ Ensure the Chain of Command is informed of members/guests who may be intoxicated. Any member/guest who is clearly intoxicated is not to be served.
• ✓ Enforce all sanitation procedures including safety guidelines.
• ✓ Operate within all guidelines, policies, standards, and constraints as established by Kiln Creek Golf Club & Resort and operate under all mandatory standards of operations.

Physical, Mental & Visual Skills:

• ✓ Good organizational and verbal skills
• ✓ Ability to use logical or rational thinking to solve problems
• ✓ Ability to perform basic mathematical calculations, including calculations involving fractions, decimals and percentages
• ✓ Ability to provide effective written and verbal instructions, as well as the ability to carry out detailed written or verbal instructions independently.
• ✓ Ability to effectively monitor and develop subordinates
• ✓ Ability to perform moderate physical work, may be required to lift up to 150 pounds occasionally, up to 50 pounds frequently, and up to 10 pounds constantly, performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting and grasping for extended periods of time (more than 5 hours)

Required Work Habits :

• ✓ Excellent customer relation skills with interaction with the public
• ✓ Uncompromised customer service
• ✓ Regular & Punctual Attendance
• ✓ Ability to provide and encourage team work among staff
• ✓ Initiative and Independence
• ✓ Dependability
• ✓ High quality leadership skills
• ✓ Must be extremely flexible and have the ability to manage multiple projects with strong attention to detail.
• ✓ Must exhibit the highest level of professionalism in dealing with sensitive and confidential information.
• ✓ Must be is self-motivated, results driven, able to handle multiple tasks in a time sensitive environment, flexible, willingness to understand the business, and possesses proven organizational and critical thinking skills.

Required Work Experience: Thorough knowledge of food and Beverage service operational procedures as would normally be acquired through a high school education or equivalent. Thorough knowledge of general business administration practices and state liquor laws as applied to bartending operational practices and procedures as would be acquired through three to five years of similar experience in progressively responsible positions. 2 years prior supervisory experience required.

Required Education: Thorough knowledge of food and Beverage service operational procedures as would normally be acquired through a high school education or equivalent.

Required Certifications/Licenses: ServSafe & RSVP certification required

Working Conditions: Works primarily in bar and dining area of Nest. May be required to work in kitchen. Potential exposure to sharp and rapid equipment movement hazards, sharp utensils, extremely hot stoves, grills and food, and dangerous chemicals/solvents if proper safety procedures are not followed.

Uniforms: to be discussed

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Kiln Creek Golf Club & Resort is a zero drug and alcohol tolerance facility. Interested parties will be required to pass drug and alcohol testing, background checks and verification of social security information. Kiln Creek Golf Club & Resort participates with the E-Verify Government screening program.

Job Types: Full-time, Part-time

Salary: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Night shift
• Weekend availability