Business Analyst

SUMMARY

Reporting to the Director of Quality Improvement, the Data Analyst is responsible for conducting data analyses, using data housed in the Electronic Health Record (E.H.R.) system, case management technology system, and other accurate and reliable data sources, to present reporting in support of clinical operations, contractual compliance, and consumer care initiatives.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Contributes to creating a welcoming and inclusive environment for our clients, colleagues and community partners from diverse backgrounds and experiences.
• Integrates principles of Trauma Informed Care in all aspects of work.
• Is sensitive to the children’s culture and socioeconomic characteristics that delivers the best possible care to the youth and families served.
• Demonstrates understanding of how the E.H.R. system’s reporting functionality supports clinical service delivery and revenue cycle management reporting.
• Works with agency stakeholders to collect and determine user requirements for data and reporting.
• Creates, runs, and distributes administrative, demographic, and clinical reports following established agency reporting cadence.
• Creates, revises and manages a report catalog.
• Assists in data collection, entry, aggregation, and completion of reporting to regulatory entities; Enter and analyze data in various ways to determine trends and identify root cause.
• Convert data into information needed for administration and management to make informed decisions regarding process changes.

• Prepares accurate and timely reports using basic statistical tools including but not limited to agency E.H.R. system, case management technology system, and other reliable data sources.
• Actively participates with the E.H.R. user group to stay abreast of all new and forthcoming E.H.R. features and reporting.
• Coordinates with internal partners on report requests and liaison with affiliate report writer to ensure accurate and timely data.
• Aggregates reporting from external outcome systems.
• Maintains an understanding of outcome measurement specifically HEDIS, as it applies to Managed Care Organizations and innovative value-based reimbursement initiatives.
• Supports programs through data tracking to promote continuous quality improvement initiatives and projects with guidance from supervisor.
• In collaboration with QI Department colleagues, creates, implements, and maintains a data management plan and system for the agency.
• Utilizes a variety of analytic techniques, ranging from simple data aggregation to relational analyses to complete data mining related to healthcare risk factors, quality and compliance measures, utilization data, and financial data.
• Designs data collection tools for quality improvement projects and trains designated staff members in their use.
• Actively participates in cross-functional and interdepartmental project teams and workgroups, providing process measurement and outcome measure consultation for stakeholders.
• Collaborates with end users to resolve problems and promote engagement with the EHR system.
• Collaborates with agency stakeholders to ensure their program guidelines, records, and various identified requirements are built and maintained in the E.H.R. system.
• Performs other duties as assigned or requested.

EDUCATION & EXPERIENCE

• Associate's degree or certificate in related field required, bachelor's degree preferred.
• 3-5 years of experience preferred.
• Proficiency with MS Windows and Outlook
• Previous experience working with school-age and/or pre-school children preferred.

• Ability to work in a deadline-driven environment with excellent time management practices.
• Ability to multi-task and maintain organization in a fast-paced, changing environment.
• Ability to create and maintain highest levels of confidentiality with client and agency proprietary information and sensitive situations.

Language/Communication Skills:

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Effectively present information to Executive and employee teams as well as regulatory agencies and service providers.
• Communicate effectively with agency employees.
• Ability to work and communicate effectively with culturally diverse work groups.
• Highly developed interpersonal, verbal and written communication skills.

Mathematical Skills:

• Ability to calculate figures and amounts using basic math skills. Must have understanding of statistical tools and methods.

Technical Skills:

• Ability to utilize reporting programs and moderately complex relational databases and database applications (e.g., Microsoft Access, SQL, Pentaho, PowerBI)
• Proficient in use of Microsoft Office products, specifically Excel, Outlook and Word.

Reasoning Ability:

• Accuracy and attention to detail are critical.
• Analytical and problem-solving skills are necessary.
• Ability to exercise initiative and independent judgment, to work without continuous supervision, and to work cooperatively with internal and external groups and individuals.
• The ability to understand and adhere to all agency policies and procedures, Quality Improvement Plan and Agency's Strategic Plan.