Family Self Sufficiency Coordinator

TM Associates (TMAM) is a family-owned business united by its mission and defined by its values. We take our work personally, knowing the resident experiences we’re responsible for truly impact people. This belief—that of our founder, Tevis Margolis, continues to be realized through our growth from seven team members to over 500.

TMAM has identified on-site supportive services as a critical contributor to managing outstanding communities for our residents. TMAM was recently awarded a federal grant to implement the Family- Self-Sufficiency (FSS) Program at our affordable housing property, and we are seeking a FSS Coordinator to provide case management or coaching to residents. The full-time (32 hours a week) FSS Coordinator will be responsible for helping residents enroll into the on-site program, access community services, overcome barriers to employment, strengthen their financial capability, and support residents in reaching their goals.

Duties and Responsibilities of the Position Include:

· Creating awareness and interest in the FSS program by conducting ongoing outreach and recruitment.

· Developing a contract of participation with each FSS resident and guiding them in developing appropriate and achievable self-sufficiency goals.

· Monitoring FSS residents’ progress by maintaining contact, making community referrals, providing workshops and educational opportunities at the property, and updating the needs of the FSS residents.

· Training FSS residents in life skills such as budgeting, decision-making, problem solving, and conflict resolution.

· Collaborating closely with other departments and programs within the company.

· Attending FSS committee and community meetings that relate to the administration of the FSS functions.

· Establishing working relationships with service providers and local organizations to ensure a continuum of services.

· Calculating escrow account credits and monitoring escrow balances.

· Developing ongoing strategies to improve delivery of content and quality to the FSS

· residents.

· Meeting program documentation requirements by maintaining accurate, objective, complete, timely and well-organized household records, both electronic and hard copy.

· Conducting activities linked to program evaluation and managing program demographic and outcome data.

· Participating in all required training to ensure professional growth.

· Other duties as assigned.

Skills Required:

· Excellent written and verbal communication skills.

· Excellent interpersonal skills.

· Strong organizational, analytical, and problem resolution skills.

· Ability to work independently and as a team.

· Ability to be flexible and adapt to changing priorities.

· Ability to multi-task.

· Knowledge of referral processes.

· Knowledge of local community resources.

· Sensitivity to issues pertaining to at-risk individuals and communities.

· Friendly and approachable demeanor.

· Proficient in MS Word, Excel, Outlook, PowerPoint, and the Internet.

Minimum Education and Experience Requirements:

· Bachelor’s Degree in Social Work/Human Services with 2 years of experience providing direct service in a private or non-profit social service organization OR 3 years equivalent work experience providing direct service in a private or non-profit social service organization.

· Knowledgeable of referral process and working knowledge of local services.

· Ability to work with diverse populations.

Preferred Education and Experience Requirements:

· Master's Degree in Social Work/Human Services with 2 years of experience providing direct service in a private or non-profit social service organization.

· Knowledgeable of referral process and working knowledge of local services.

· Ability to work with diverse populations.

Essential Functions:

· Ability to sit and to stand for a minimum of two (2) hours.

· Ability to climb stairs.

· Ability to lift up to 25 pounds.