General Manager

The General Manager is responsible for all aspects of the store operations. This includes workforce management, planning events, effective store implementation of weekly sales flyers, execution and evaluation to ensure maximum sales, effective cost control, and efficient utilization of labor. GM’s are responsible for ensuring a positive shopping experience for customers and a positive working environment for employees. This position requires adhering to all procedural guidelines. GM’s acts as a role model and exemplifies Seasons' mission to be “A margin-driven boutique store that consistently delivers high-quality products and outstanding customer service at a fair price”. Ultimately, they’re responsible for ensuring individual departments, segments, or stores are effective in achieving their goals.

Objectives of this Role

• Ability to lead with professionalism, authority, expertise, and creativity in managing the business.
• Driving sales, standards, and growth within the store.
• Achieving all KPI’s and targets as directed by head office.
• Manages store financials and demonstrates full comprehension of the Profit & Loss (P&L) Statement.
• Analyzes company financial statements and uses them in the daily operation of the business.
• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement.
• Works with Corporate Audit Leads on the merchandising of all products.
• Communicates and coordinates with Corporate Liaison with regards to employee relations, reviews, corrective actions, engagement, training, and overall success of the employee life cycle.
• Sustains a high level of product knowledge and product preparation.
• Maintains store sanitation and cleanliness per local laws and best practices and delegates responsibilities to department Managers & Supervisors.
• Uphold standards of excellence and soaring quality.
• Seek out opportunities for expansion and growth by developing new business relationships.

Daily and Monthly Responsibilities

• Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals
• Develop strategic plans for optimized productivity
• Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives
• Works with department managers to ensure they are held accountable for the conditions of their department; includes monitoring their staff management ability, scheduling techniques, and their ability to keep labor costs at or below budgeted payroll; ensures staff is trained on all policies, procedures, sales, and customer service.
• Prepares weekly sales/labor projections, executes to plan, and consistently achieves budgeted payroll percentage.
• Initiates weekly communications with the corporate support team (Buyers, Pricing, AP, HR, and Leadership) to ensure exchange of business information such as vendor, product issues, operational or process concerns.
• Monitors cash management for the store including approving all store expenses before they occur.
• Ensures monthly inventory counts, all deadlines are achieved, and the store is inventory ready.
• Monitors and addresses; customer issues, personnel situations, rewards, recognition, and policy violations.
• Maintain project timelines to ensure tasks are accomplished on time
• Oversees loss prevention and stores appearance/conditions.
• Develop, implement, and maintain budgetary and resource allocation plans
• Delegate responsibilities to Managers & Supervisors to enforce all policies, procedures, standards, specifications, guidelines, training, and cultural values.
• Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
• Walks department regularly to ensure an organized, sanitary, and overall clean appearance at all times.

Requirements

• Previous management experience in a large retail or wholesale business
• Strong decision-making capabilities
• Above-average communication, collaboration, and delegation skills
• Proven ability to develop and maintain financial plans
• Ability to motivate and lead people, and hold employees accountable
• Strong working knowledge of operational procedures
• A customer orientated individual with a genuine passion for driving sales and standards
• Excellent communication and leadership skills
• Strong problem-solving abilities