PRODUCT COMPLAINT & RETURNS SUPERVISOR

SupplyLink is a business-to-business inventory management company.

Located in Hurricane and St. George, Utah. We are looking for a full-time and on-site Product Complaint & Returns Supervisor.

You will oversee product complaints and returns by reviewing, documenting, and routing received returns while leading your team in their responsibilities.

What you will do:

• Review and update the returns process
• Receive, document, and route complaints to the appropriate area
• Create, document, and close out corrective and preventive actions
• Oversee data collection for all returned orders
• Manage product quality selection and separation
• Coordinate warehouse space with the Warehouse Manager
• Stage returns according to first-in first-out process
• Handle general managerial tasks like team training, goal setting, team scheduling, and more
• Train team members on Product Complaint & Returns processes and policies
• Create and approve policies as needed

Statistics for this position:

• Number of returns handled and reported

What we want you to bring:

• Leadership skills
• Emotional intelligence skills
• A strong work ethic and integrity
• Communication and listening skills
• Problem-solving skills
• Professional, adaptable, visionary, and detail-oriented approach
• The ability to handle high pressure situations
• In-depth knowledge of Balance of Nature products

What you must bring:

• The ability to lift 50 lbs
• Proficient computer and technology skills

Pay: $20 - $22 per hour + Bonuses

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Job Type: Full-Time, On-Site

Why you’ll love working here:

• We care about you, you’re not just a number
• Supportive, ethical, and results-driven company culture
• Complimentary healthy smoothie bar and lunches
• Complimentary monthly set of Balance of Nature products
• Personal trainers at Iron Titans Fitness in St. George, UT
• 401(k) with a 6% employer match
• Minimum Essential Coverage insurance plan
• Health Savings Account
• Health Share Program
• Dental & Vision Insurance

Thank you for your interest in working with SupplyLink!

We appreciate your time and review every application submitted. You will receive an email within 24 hours that confirms your application has been received!

SupplyLink is an equal opportunity employer.