Digital Onboarding Specialist

Are you tech-savvy and passionate about providing top-notch customer service? Join Mercantile Bank as a Full Time Digital Onboarding Specialist! In this role, you will have the opportunity to work from the comfort of your home 2-3 days per week after the initial training period, while assisting customers in navigating our digital platforms with ease. As a key player in ensuring a seamless onboarding experience for our customers, you will get to showcase your problem-solving skills and customer-centric approach every day.

Imagine being at the forefront of innovation, guiding customers to unlock the full potential of our digital banking solutions. Excited to be part of a dynamic team that values excellence and collaboration? Apply today for a competitive pay and embark on a rewarding career journey with Mercantile Bank. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Equipment Stipend.

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible. Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 19 years and counting.

As a Digital Onboarding Specialist at Mercantile Bank, you will play a vital role in overseeing and managing all onboarding software platforms. This includes serving as a system admin for various integrated platforms, ensuring seamless support for upgrades, releases, and change controls. You will act as the first line of defense in troubleshooting platform-related issues, collaborating with vendor support for swift resolutions. Passionate about digital innovation, you will serve as a digital ambassador both internally and externally, providing training and support to stakeholders.

Your strategic input will be crucial in developing a proactive roadmap for enhancing the digital onboarding experience. Additionally, your role will involve analyzing business requirements, ensuring alignment with stakeholders, and driving maximum customer benefit through efficient onboarding processes. Join us in shaping the future of digital banking with your expertise and dedication.

To excel as a Digital Onboarding Specialist at Mercantile Bank, you should possess a deep understanding of software management, project management, and business analytics. Proficiency in a variety of technologies including computers, smartphones, and tablets is essential for success in this role. Exceptional written and verbal communication skills will enable you to effectively liaise with stakeholders and vendors. Your analytical mindset and problem-solving abilities will be key in troubleshooting platform issues and driving continuous improvement.

Candidates with a two-year college degree, specialized certification, completion of vendor training courses, or relevant job-specific skills acquired through an apprenticeship program are encouraged to apply. Bring your expertise in software, technology, and communication to the forefront of digital innovation with Mercantile Bank.

Knowledge and skills required for the position are:

• In-depth knowledge of software management, troubleshooting, project management, and business analytics
• Proficient in computers, smartphones, tablets, and other technologies
• 1-2 years of IT or a related technology field experience or a degree in a technology focused area
• Exceptional written and verbal communication skills
• Analytical and Problem-Solving Skill
• (1) A two-year college degree or (2) completion of a specialized certification or licensing or 3) completion of specialized training courses conducted by vendors or (4) job-specific skills acquired through an apprenticeship program.

Monday through Friday 8am-5pm. The first couple months will be fully in office while learning and getting your feet wet. After the training period this position can work from home 2-3 days a week.

If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!