Service Operations Manager - Columbus

As a Service Operations Manager at ElitAire, you will manage a team of service technicians to maximize customer satisfaction and improve productivity and profitability. You will effectively recruit, develop, and retain employees with a high level of focus on safety. Ensure overall operational excellence and service growth. Other responsibilities include:

• Lead ElitAire safety program for technician team, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting
• Coordinate technician factory OEM training, and train new employees
• Review work orders, pre-invoice reports, service invoices
• Establish project timelines, communicates with customers, and coordinate project schedule
• Manage projects, assign personnel, oversee ordering of equipment and material
• Ensures that maintenance contract commitments are fulfilled, and inspections completed on time
• Provides input to Service Coordinator on scheduling activity of technicians
• Work with Service Sales Representative and District Manager to resolve customer issues, including customer visits
• Oversee assigned service vehicles, monitor vehicles to ensure they are being maintained and operated as required and used according to company policy

The ideal candidate will be a self-starter that will interact effectively as a member of a team and work collaboratively with others in a fast-paced environment, manage multiple tasks and work under pressure, and be flexible and willing to assist as needed. Additionally, this candidate will have:

• 5 years of HVAC industry experience in a leadership role
• HVAC technical/industry knowledge a must
• Experience and desire to build and maintain a culture of safety
• Demonstrated experience managing multiple project simultaneously
• A driven and team-player attitude with strong communication skills
• Proficiency in Microsoft Office applications (Office 365: Word, Excel, PowerPoint, Outlook and Teams)
• Experience using an ERP platform highly desirable

Join ElitAire, where our commitment to both customers and our team defines our success. We prioritize people and deliver top-notch sales, service, and controls to the commercial and industrial HVAC market across Ohio, Kentucky, and Indiana. Since 2008, we've grown from 7 employees to a thriving team of approximately 95, and we're on a robust trajectory of expansion.

To learn more about ElitAire, visit our website and our LinkedIn page:

https://elitaire.com/

https://www.linkedin.com/company/elitaire/

This is an exciting opportunity to do something extraordinary: Join a growing team that delivers engineered solutions for sustainable design and energy efficient HVAC systems. Come join us by applying online today!

Employer is EEO/M/F/D/V. Please no third-party candidates or phone calls.

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