Quality Assurance Representative

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Main Purpose of the Role – Quality Assurance Representatives utilize professional legal transcription skills and knowledge to contribute to the oversight of the quality management program. Their efforts ensure that work submitted by transcriptionists and delivered to clients meet quality standards through transcript review and transcriptionist support.

Behavioral Expectations

• Work collaboratively with colleagues, exhibiting company values.
• Ensure that all communications are handled in a professional, timely, and courteous manner.
• Communicate necessary information punctually, accurately, effectively, and report incidents to management.
• Welcome change and continuously work to enhance job knowledge while bringing value to role.
• Take ownership of your work; follow through until final resolution.

Key Responsibilities

• Provide transcriptionist support post-scheduling through job completion through support email and community forums.
• Conduct quality assessments of transcriptionists' work product.
• Prepare and deliver feedback for transcriptionist and reporter review.
• Act as level one knowledge resource for transcriptionists regarding and quality standards and requirements.
• Follow established processes and service-level agreements.
• Remain in calibration with the Quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
• Work within established production levels for various tasks.
• Track and report information as requested.
• Provide special task transcription support as assigned and in accordance with business needs.

Skills and Competencies

Required

Preferred

Qualification

Experience

Benefits:

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Hybrid work structure (two days in the office, three days working remotely)
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.