PHONE TRIAGE - PRIMARY CARE OFFICE - FT (M-F)

General Summary:

Answers phone calls related to patient medical problems. Address patient questions with physicians and call patients back. Follow Physician/Manager verbal orders related to patient care.

Works under the supervision of the Office Manager.

Principal Duties & Responsibilities:

1. Answer patient telephone calls related to medical questions.
2. Interact with physicians to get answers to patient questions and relay the information to patients.
3. Prior authorizations
4. Various clerical duties (i.e.: answering phones, scheduling appointments, etc.).
5. Follow up with lab work and/or xrays.
6. Other duties as assigned.

Knowledge, Skills & Abilities Required:

Required:

- Excellent telephone skills required. 90% of this position requires talking on the telephone.

- Medical background to be able to triage patient questions appropriately

- Medical Terminology

- Previous experience in a medical office.

- Attention to detail and being conscientious to follow up with patients

- Must be able to work quickly and accurately

- Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.

- Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.

- Demonstrates adaptability to expanded roles.

Education:

High School Diploma

Preferred:

- RMA/CMA, ABR-OE, or nursing licensure preferred but not required