Precision Ag Support Center Technician-2nd shift

C & B Equipment, one of the largest John Deere dealerships in the US, has an opening for a Precision Ag Support Center Technician-2nd shift at our Field Support Office in Sioux Falls, SD. Our call center reps work to increase customer satisfaction and loyalty by providing support for in-bound and out-bound customer calls, text messages, & emails for products and services offered throughout C & B's dealerships.

Essential Duties:

• Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).
• Maintain a clean work area and perform work in a neat and orderly fashion.
• Follow all safety rules and regulations in performing work assignments.
• Complete all reports and forms required in conjunction with work assignments.
• Account for all time on a timecard and for all material used in performing assigned duties.

Qualifications:

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications
• Flexibility to travel to stores when required
• Ability to problem solve by using all available resources
• Outstanding customer service and communications skills
• Ag industry knowledge-preferred
• High school diploma or related required
• Related technical degree preferred
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling
• Valid driver’s license and a safe driving record

Employee Benefits:

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more.
• Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year.
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
• Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live.

To learn more about this exciting opportunity with C & B apply today!