Director of Operations

Director of Operations

Full Time | Day Shift | 8AM-5PM

Lutheran Social Services of Central Ohio is currently seeking a Director of Operations for LSS Health Center (formerly Health Center at Faith Mission) in Columbus, Ohio. LSS Health Center is here to provide quality, easily accessible, and comprehensive care to all regardless of income or insurance status with dignity and compassion.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

What will I do as a Director of Operations with Lutheran Social Services?

• Supervise, develop, and coach staff to ensure high quality services within the guidelines of the agency mission and vision.
• Plan, develop, implement, and monitor practices that ensure high quality programming and services.
• Ensure health center program services are operating in compliance with all grants, contract, and funding source parameters, including HRSA, SAMHSA, and CDC. Ensure compliance with Federal, State, and Local rules and regulations including infection control, and other criteria for monitoring surveys, and site visits. Collaborate with Quality Assurance manager and other leadership to establish and maintain new accreditation. Act as co-lead for monitoring visits and audits.
• Act as a dedicated and professional member of LSS Health Center leadership team.
• Establish/develop collaborative relationships with other LSSCO business lines and divisions, community agencies, systems, and institutions including working closely with the Director of Operations of LSS CHOICES, CQI Director, and the Director of Operations - Faith Mission, to ensure optimal program operations.
• Engage in an enterprise-wide community of practice to share and leverage best practices and develop policies and procedures.
• Work collaboratively with the Executive Director and leadership team to maintain HRSA compliance for all designated programs in collaboration with CQI Director and quality assurance and program teams.
• Performs other duties as assigned.

Requirements for a Director of Operations with Lutheran Social Services:

• A minimum of a bachelor's degree in social work, health care, or an associated field, master's degree preferred.
• Minimum of 3 to 5 years of progressive management experience in the social services or health care industry with a focus on program administration and development.
• Thorough understanding of practices, theories, and policies involved in health care and business operations.
• Extremely proficient in Microsoft Office Suite, including Excel and Word.
• Valid Ohio driver's license, access to reliable insured transportation and ability to meet LSS insurance standards required.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits with Lutheran Social Services:

• Health insurance with 4-plan options!
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 12 Paid Holidays
• Opportunity to make a positive impact on individuals & the community.

About Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.