Sales Support Representative

A DAY IN THE LIFE OF A CUSTOMER SALES SUPPORT REPRESENTATIVE

The Customer Sales Support Representative plays a vital role in supporting our customers and the Territory Sales Department by providing exceptional customer service.

CUSTOMER SALES SUPPORT REPRESENTATIVE ESSENTIAL DUTIES

• Responsible for maintaining the daily customer experience within the Territory Sales Team.
• Expected to foster and grow professional relationships with assigned customers and sales consultants.
• Assist the sales team with monitoring and processing customer orders to ensure they are placed by the order deadline.
• Issues direct credits or return authorizations upon customer or sales consultants request per the product return policy.
• Communicate out of stock items and offer substitute solutions to customers per Sales Consultants direction.
• Investigate customer orders, problems and/or complaints for successful resolution.
• Monitor internal and external email communications and perform the requisite actions.
• Communicate frequently with internal departments to help resolve service issues as they arise to ensure timely delivery of products and services.
• Work effectively in a team environment to meet business goals and objectives.

SALES SUPPORT REPRESENTATIVE QUALIFICATIONS

• High School Diploma or general education degree (GED).
• Associate or bachelor's Degree a plus.
• One-two years' experience in inside sales, sales support, or account management.
• Must be a forward thinker and be able to work independently.
• Must work effectively in a team environment to meet business goals and objectives.
• Possesses a high level of attention to detail.
• Exhibits the ability to organize and manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to read and interpret documents such as procedural manuals, work instructions and write correspondence through email with appropriate spelling, grammar, punctuation, and language
• Ability to type 45-50 wpm accurately
• Experience with Microsoft Office and Business Management Systems, Acumatica a plus.

WORK SCHEDULE M-F 9:00AM-5:00PM and Sunday rotation. Must be able to work Sundays when assigned. Travel is minimal with most contact with customers by phone and email correspondence.

Full-time employees enjoy comprehensive benefits including medical, dental and vision insurance with employee contribution, a company-paid $25,000 employee life insurance policy, paid time off, and a 401(k)-program with company match.

RDP Foodservice provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.