Human Resources Manager

Consolidated Employer Services, Inc. Columbus, Ohio, United States (On-site)

Here at CES, we're one of the fastest-growing companies in our industry. We're looking for a talented Human Resources Manager to join our growing team. If you're a results-driven, hard-working professional who's ready to take your career to the next level, CES has a great opportunity for you!

The Human Resources Manager will serve as the main point of contact for assigned clients. Responsibilities include working directly with clients and employees to provide HR consultation and solutions in the areas of Benefits, Employment law, Employee relations, FMLA and leaves of absence, Employee handbook/policy development, Compliance, Training, and Organizational Development. Duties include establishing relationships, coordinating meetings with clients, designing, and executing training sessions, managing projects (handbooks, job descriptions) from start to finish, answering employee questions as needed, conducting investigations, assisting clients with HR strategies, processing onboarding paperwork and conducting orientation, and administration of unemployment and workers compensation claims.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Serve as a main contact and source of information to designated clients and employees on established HR policies, procedures, and programs. Establish relationships with clients and maintain a regular communication plan.
• Identify training needs for clients and design and conduct trainings as needed.
• Draft and revise employee handbooks and job descriptions for clients using established templates and processes.
• Conduct investigations as needed.
• In tandem with the department head, assist clients in drafting strategic plans and initiatives as needed.
• Oversee new hire onboarding and orientation processes for clients, including offer letters, paperwork, benefits enrollment, and orientation. Utilize established software, processes, and forms.
• Process risk management claims (unemployment and workers' compensation) for clients and advise on initiatives as needed.
• Ensure incoming HR paperwork and forms are accurate and complete, including paperwork for new hires, benefits, and leaves of absence.
• Respond to clients in a polite and courteous manner, calmly and effectively handling routine and complex issues for customers while projecting patience and empathy.
• Responsible for quickly and accurately identifying and assessing client needs and taking the appropriate action steps to satisfy those needs by analyzing situations, probing for information to determine if the question can be answered immediately, routing or escalating to a Director or a Subject Matter Expert if necessary, and adopting an effective course of action.
• Solve problems systemically by using sound business judgment and follow through, research, and follow through with employee issues, educate, assist, and advise employees on HR processes and policies, provide guidance to clients and employees regarding where they can obtain the information online in the future, and guide employees and clients in accessing tools and resources.

Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree and/or equivalent of education and experience.
• SHRM or HRCI Certification preferred.
• Minimum five (5) years in a same or similar role.
• Ability to form effective partnerships with clients and establish rapport with others while fostering team spirit and cooperation.
• Excellent oral and written communication skills. Ability to communicate clearly and provide timely and accurate information. Must have excellent grammar skills for composing a variety of written communication.
• Demonstrated ability to communicate and work effectively with different constituents and employees of all levels and from diverse backgrounds with empathy, care, and sincerity in voice, tone, and words.
• Excellent interpersonal skills. Ability to interact with colleagues, supervisors, and customers face-to-face. Must listen and communicate with professionalism and courtesy and encourage open expression of ideas and opinions.
• Exceptional customer service skills. Models and reinforces the CES mission. Ability to maintain a positive environment, treat others with respect, and demonstrate empathy while performing within stressful situations.
• Strong problem resolution skills. Ability to manage difficult customer situations and understand implications of decisions. Ability to research issues, analyze situations, and adopt course of action to respond to customer needs with or without precedent.
• Ability to support the Client Services team by following policies and procedures, completing tasks accurately and consistently, working with integrity, and upholding the organization's goals and values.
• Ability to handle and maintain confidential and/or sensitive information with proper care and discretion. Maintain ethical values.
• Use time effectively and efficiently. Ability to adjust to frequent change, delays, or unexpected events.
• Demonstrate accuracy, thoroughness, and attention to detail; look for ways to improve and promote quality.
• Strong organizational skills. Ability to handle multiple tasks and prioritize them accordingly.
• Advanced knowledge of Microsoft Office applications (i.e. Word, Excel, PowerPoint, Access). Proficient in the use of the internet and HRIS.

Ability to commute/relocate:

• Columbus, OH 43221: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Salary: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Human resources: 5 years (Preferred)

License/Certification:

• HRCI Certification (Preferred)
• SHRM Certification (Preferred)

Work Location: In person