General Manager

Job Class: Exempt / Reports To: Director of Hotel Operations

POSITION SUMMARY: Under the direction of the Director of operations, the GM is responsible for planning and supervising all activities in the Hotel ensuring that the appropriate policies, procedures, and standards are in place and followed. The GM is charged with the overall management of the property on behalf of ownership.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: NOTE: Legacy Development & Management may unilaterally may change the requirements of this job description at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These include, but are not limited to, the following:

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP's, policies, procedures, and service standards.
• Lead all key property issues including capital projects, customer service, and refurbishment.
• Handle complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long-term strategic goals for the property.
• Develop improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Closely monitor the hotel's business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General are on target and accurate.
• Maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs.
• Review the monthly financial reporting for the owners and stakeholders.
• With the Controller, draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment and contract with third-party vendors for essential equipment and services.
• Act as a final decision-maker in hiring key staff members.
• Coordination with staff for the execution of all activities and functions.
• Oversee and manage all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Take part in new client acquisition along with the sales team whenever required.
• Assist with residential sales when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.
• Completes all other duties as assigned.

REQUIRED QUALIFICATIONS (includes education, skills, and experience):

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's or Master's degree in Hotel Management.
• Minimum of 8 years of experience managing at the Executive level.
• Requires a high level of conceptual thinking.
• Must be Computer literate, including all industry-related systems, POS, PMS, Interfaces, Network Administration, Sales & Catering, Accounting Back Office and all Microsoft Office software.
• Requires ability to interpret/extract information and/or perform arithmetic functions.
• Must be able to manage people, including giving directions and delegating responsibilities.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities (verbally interacts with management, servers, team members and guests).
• Must be able to speak, read, write and understand English and able to comprehend written and/or verbal instructions from management, guests and fellow employees.
• Demonstrates consistency in values, principles and work ethic.
• Customer service orientation and strong presentation skills to internal and external parties required.
• Ability to work independently and within a team to build relationships and interact effectively with business partners.
• Ability to multi-task, work successfully under pressure, and effectively prioritize and manage time and workload to meet client needs.
• Willingness to take on new challenges, responsibilities, and assignments.
• Must be able to work variable hours including evening and weekends when needed.
• Must have a good driving record, valid, driver's license, vehicle insurance and a reliable vehicle.

WORKING CONDITIONS AND PHYSICAL EFFORT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Will have some repetitive hand and arm motions and prolonged periods of sitting.
• While performing the duties of this job the employee is regularly required to stand; walk; talk, listen, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• This position requires frequent manual dexterity in combination with eye/hand coordination such as keyboarding and handling of equipment.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The employee must occasionally lift and/or move up to 25 pounds.
• Prolonged exposure to a computer screen.
• The noise level in the work environment is usually low to moderate.
• Must be able to travel (25%) within the metropolitan area, state, and surrounding states.