Retail Coordinator for Ocoee Rafting

For 52 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.

JOB SUMMARY

Outpost Retail Coordinators assist the NOC Retail Team and River Manager by overseeing daily operations on the sales floor and providing leadership to our Retail Sales Guides. They provide our guests with an extraordinary customer experience by sharing their passion for the activities and products that the NOC promotes.

Responsibilities

• Inventory Management
• Work with NOC Retail Team to plan for NOC logo merchandise and set pre-season orders.
• Ensure that store inventory is adequate to meet the demands of the guest flow, and either place replenishing orders or work with the Retail Team to have sufficient back-stock
• Utilize sales trends to shift inventory to maximize revenue across the operations.
• Ensure that all inventory is appropriately entered into Lightspeed; including but not limited to utilizing P.O.s, appropriate naming standards, consistent pricing.

Merchandising and Store Management

• Maintain a well-stocked floor through use of sales/inventory reports.
• Work alongside staff to ensure a tidy and presentable floor.
• Work with NOC Retail Team to establish a merchandising plan for the store and maintain an established aesthetic.

Accounting Practices

• Conduct complete inventory counts, pre, mid and post season. Complete with report to Accounting.
• Manage shrink through inventory counts and operational assessments. Effectively communicate inventory issues to Accounting and work with Operations staff to implement solutions.

Ensure a positive guest experience

• Embrace a high standard for guest service
• Ensure the guest is the number one priority at all times
• Training and Communication
• Train Operations staff as needed on conducting sales through Lightspeed.
• Provide weekly sales reports to Operations Manager and NOC Retail Leadership
• Coordinate with other Outpost Retail Coordinators and NOC Retail Team to maximize revenue through inventory transfers, product knowledge, and observed sales trends.
• Keep lines of communication open with management and fellow staff members
• Other duties as assigned.

Qualifications

Preferred

• Prior experience working in a retail setting
• Cash handling experience
• Enthusiastic and knowledgeable about the outdoor adventures and products that the NOC promotes and sells
• Knowledge of Lightspeed retail POS system
• Knowledge of Microsoft Office Suite

Applicants must

• Be punctual, dependable, and proactive in communicating work availability
• Function as a team player, take direction, and work independently
• Be willing to learn about new products and the adventure offerings local to our region
• Be comfortable in a fast paced and dynamic environment
• Be effective at communicating with coworkers
• Take ownership of the work you do
• Adhere to NOC Guide Handbook and Retail-specific policies

Physical requirements and working environment

• Ability to stand for long periods of time
• Comfortable climbing ladders and stairs
• Ability to stoop, bend, twist
• Must be able to lift 50lbs
• Must speak clearly and concisely
• Comfortable working in a guest facing position

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.