Guest Room Attendant - Hyatt Place Santa Fe

Job Class: Non-Exempt / Reports To: Housekeeping Manager

POSITION SUMMARY: The Guest Room Attendant is responsible for cleaning assigned hotel rooms and areas in accordance with Company standards for quality, cleanliness, guest satisfaction, safety, and security. Promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should be able to address guests' requests and challenges. Also responsible for inspecting the cleanliness and the appearance of guest accommodations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: NOTE: Legacy Development & Management may unilaterally may change the requirements of this job description at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These include, but are not limited to, the following:

• Acknowledges and greets guests in public areas with a warm, friendly greeting.
• Reviews daily inventories of rooms, arrivals, and departures.
• Reviews daily inventory of supplies needed to complete the assignments for the day.
• Follow daily cleaning focus.
• Perform quality cleaning to meet required standards within set time limits, including announcing presence by knocking on guest room doors; returns at a later time to clean occupied rooms.
• Cleaning of hotel rooms including; dusting, vacuuming, changing bed linens, cleaning bathrooms, wiping down counters, and touchpoints, and making sure room is complete for inspection.
• Replenishes toiletries, stationery, and other items per hotel procedures.
• Following a supervisory inspection of the room, returns to correct any deficiencies observed.
• Respond to requests from management in a timely, efficient, and friendly manner.
• Restocks housekeeping cart car at end of shift with supplies sufficient for next shift.
• When needed, may work in laundry room area loading washers and dryers, and folding sheets.
• Report lost and found articles to security.
• May be required to work in other areas of the Housekeeping Department.
• Handles guest complaints concerning housekeeping service and/or refers problem to management.
• Inspects all vacant ready rooms at the beginning of the day for condition and possible occupancy.
• Assists guests and employees in every way possible when called upon and assists with professionalism.
• Practices safe working conditions under the Occupational Safety and Health.
• Works closely with the rest of the housekeeping department to ensure all duties are completed.
• Follow all company safety and security policies & procedures; report any safety hazards, accidents, or injuries and complete safety training and certifications.
• All other duties as assigned.

REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS, AND EXPERIENCE): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED.
• Minimum 1 (one) year of experience directly related to the essential functions listed above.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Must have sound judgment and discretional skills and be able to work with little supervision.
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects while maintaining strict attention to detail.
• Able to train others in a work setting.
• Must be able to work evenings as needed and may be required to work overtime.

PREFERRED QUALIFICATIONS:

• Previous hotel experience.
• Prior experience in a janitorial or housekeeping position.

NEEDED ATTRIBUTES:

• Demonstrates consistency in values, principles, and work ethic
• Dependable, self-motivated, punctual, positive, and efficient in handling work assignments
• Able to work with a diverse group of people
• Strong team player, friendly, patient, self-motivated
• Professional appearance and manner

WORKING CONDITIONS AND PHYSICAL EFFORT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand and talk or listen.
• The employee is frequently required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• This position requires frequent manual dexterity in combination with eye/hand coordination such as handling of equipment.
• Will have repetitive hand motions and prolonged periods of standing/walking.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The employee must occasionally lift up to 50 pounds and carry up to 30 pounds.
• The employee must occasionally push a wheeled cart with a 100-pound load.
• The noise level in the work environment is usually medium to high.
• Exposure to possible hazards which may include but are not limited to; cuts, slipping, tripping, and falls.
• Exposure to chemicals and bio-hazards, including fumes and/or odor hazards.
• Possible exposure to dust and/or mite hazards.
• Exposure to heat and cold.