Quality Assurance Manager

Quality Assurance Manager

US-VA-Chantilly

Job ID: 2023-31124
Type: Regular Full-Time
# of Openings: 1
Category: Customer Care/Service
PAR - NVH

Overview

Welcome Home! Build your career with Lennar!

As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult.

At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Quality Assurance Manager:

Lennar is seeking a Quality Assurance Manager to be responsible for inspecting and evaluating the construction of Lennar homes to ensure compliance with quality standards, building codes, and scopes of work and specifications. They play a critical role in managing construction quality and ensuring the safety and satisfaction of Lennar Customers. The goal is an exceptional customer experience through a Zero Defect Home at New Home Celebration.

Responsibilities

Primary Duties and Responsibilities:

Inspection and Compliance:

• Conduct thorough Quality Assurance inspections of entire home, focusing on materials, and workmanship.
• Verify that construction adheres to approved plans, specifications, local building codes and scopes of work.
• Identify and document defects, deviations, and non-compliance issues.
• Complete Quality Assurance Acceptance as scheduled by Construction Management Team.
• Conduct New Home Celebration and Acceptance as scheduled.

Quality Assurance:

• Collaborate with construction teams to resolve quality issues promptly.
• Audit QC inspections at various stages of construction, from foundation to final finishes.
• Evaluate the work of trade partners and suppliers to ensure compliance with quality standards.

Documentation:

• Maintain detailed records of inspection findings, including photographs and written reports as directed by the division leadership.
• Prepare inspection reports for communication to contractors, and stakeholders as requested by VP Customer Experience.

Communication:

• Communicate effectively with community teams to convey inspection results, recommendations, and areas requiring improvement. Walk with CM to ensure clear communication of customer expectations.
• Communicate with customers and other Lennar associates as needed to include giving updates, scheduling walks/orientations, obtaining sign offs and attend other meetings as necessary.
• Participate in meetings to discuss quality-related matters and provide input on project progress.

Training and Education:

• Maintain a current working knowledge of all applicable building codes.
• Stay informed on Manufacturers specifications and best practice for installation for products selected in the home.
• Provide guidance and needed training recommendations to VP of CE to improve quality standards and best practices.

Problem Solving:

• Collaborate with project teams to develop solutions to quality-related challenges and ensure project progress is not compromised.

#LI-CC1

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree in a relevant field is a plus)
• Relevant certification in construction codes is preferred as well as strong plan reading ability
• Previous experience in construction quality inspection or a related role is advantageous
• Strong knowledge of construction materials, methods, and building codes
• Attention to detail and excellent observational skills
• Effective communication and interpersonal skills
• Proficient in using inspection tools and equipment
• Ability to work independently and in a team environment
• Physical fitness and willingness to work in outdoor and construction site environments
• Familiarity with construction management software (BuildPro & Sales Force) is a plus

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Life at Lennar!

Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:

• Health Insurance - Medical, Dental & Vision
• Vacation - 3 weeks of vacation per year to start
• Holidays, Sick Leave, & Personal Days
• 401(k) Savings Plan with company match
• Paid Maternity & Bonding Leave
• New Hire Referral Bonus Program
• Product Purchase Discount for Associates
• Associate Assistance Plan
• Everyone's Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
• And More!

#HomeiswithLennar

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Please see job description

PI238498175