RN-Nurse First Response (NFR) - Med Surg

RN-Nurse First Response (NFR)

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description: RN-Nurse First Response (NFR) Are you a Registered Nurse with 3-5 years of clinical experience? Do you excel in providing telephonic assessments and recommending appropriate routes for treatment? About the Role: As an RN-Nurse First Response (NFR), you will be responsible for providing telephonic assessments to injured workers and recommending the appropriate route for treatment based on specific protocols. You will determine a plan of care for self-care or referral for a medical evaluation. Responsibilities: * Conducting telephonic assessments to determine appropriate protocols. * Evaluating, assessing, and implementing to determine the level of care required. * Verifying injured workers' understanding of their injury and agreement with the treatment plan. * Documenting encounters into Conduent's proprietary software system. * Providing follow-up and outcome information to injured workers, employers, and providers when necessary. * Supplying injured workers with self-care instructions and contact information if necessary to call back NFR nurse. * Escalating follow-up calls if the severity of illness or injury worsens. * Contributing to overall team performance. * Performing basic nursing processes (assess, plan, implement, coordinate, monitor, and evaluate) under the supervision of a registered nurse. Requirements: * Possess excellent oral communication and telephone skills. * Demonstrate the ability to understand state laws. * Ability to work independently and/or in a team setting. * Strong organization skills and time management. * Maintain current nursing license and any professional designations required. * Excellent keyboard and PC automation skills. * Prefer clinical experience with Emergency Dept, orthopedic, neurological, rehabilitation, medical/surgical, occupational health, or other telephonic triage related services. * Must be licensed as an RN in both CA and in a compact state (REQUIRED). If not licensed in CA, ability to obtain immediately after hire. * Minimum 2 years of experience in Critical Care or ER. * Workers Compensation experience is preferred. * Amenable to working in a BPO industry as a healthcare associate (data and voice processes) Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: * Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Working For You Perks and rewards designed for you: * Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. * Retirement Savings: We will support you as you save for your future. * Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. * Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. * Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. * Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. * Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive, and Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $70,000-$80,000 Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.