Financial Advocate (Hybrid)

We are looking for a Financial Advocate (Hybrid) to join our team. Could that be YOU?! ... Let's find out...

• Do you consider yourself to have good listening skills and able to build rapport with members (aka customers)?
• Are you goal-orientated and possess the drive and diligence to relentlessly service members and develop the business?
• Do you possess a sense of urgency to see the sale progress and to bring transactions to a mutually beneficial close?
• Do you flat out enjoy sales as a profession and get personal gratification from the thrill of it all?
• Are you looking for a fun and positive work environment in which to have that all happen?

If you enthusiastically answered "yes" to the questions above, this might be the Sales position for you!

What do Financial Advocate's do?

• Build Membership Relationship
  • Listen actively to members, ask questions, and provide expert guidance to open the right products for their needs
  • Serve as expert for the member on deposit and consumer loan products
  • Drive the products (or account) per member score higher through an educational approach
  • Be "one point of contact" for members with questions or specific credit union needs
  • Outbound contacts to opportunities for new deposits or loans
  • Meets service level expectations
  • Protects member information, following all applicable policies, procedures, rules, and regulations, and ensures the safety and soundness within role.
• Assist members with any consumer loans and home equity loans from application to funding
  • Knowledge of consumer lending products, including secured (auto) products
  • Beginning understanding of home equity products
  • Analyze applicant's financial status to find the best solutions.
  • Ability to calculate debt to income, loan to value, and potential loan payments.
  • Understanding of credit union ancillary loan products and sells the protection products; protecting our members and loans.
  • Aims for high efficiency, understanding required documentation and meeting service level expectations
  • Develop skills to support the mortgage loan specialist in home equity loans
• Ensure member experience by creating one-point-of-contact
  • Does not pass off members to other departments but handles issues for them as quickly as possible internally, giving members one point of contact
  • Ensures member experience by communicating consistently and as frequently as appropriate Acts as members' advocate in any transaction, new product, or service
  • Works with excellence with internal levels of service and cooperation to meet member needs
• Onboarding new members
  • Works with systems and other departments to ensure all new members have appropriate products and services
  • Reports any system malfunctions that are impeding member engagement to management

Desired Performance Competencies

• Continuous Improvement
• Emotional Intelligence Essentials
• Managing Work Standards
• Member/Customer Orientation
• Technical/Professional Knowledge and Skills
• Positive Approach
• Advancing Sales Discussions
• Core Values- Upholds and Demonstrates: Relentless Care for Others, Do the Right Thing & Do it Well, Engaged Collaboration

At last, the Financial Advocate (Hybrid) role...

• Requires one to three years of similar or related experience.
• Typically requires (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
• This position is hybrid, requiring every Thursday in office, with a rotating Tuesday and Saturday. On occasion, this role participates in other community events. Based on the demands of specific tasks or department requirements, this position may need to be available for in office work at their manager's discretion.