Patient Care Representative

Virginia Spine Institute (VSI), the leading multidisciplinary spinal healthcare practice in the Washington D.C. metropolitan area, is seeking a Patient Care Representative to join our reception team. This role is responsible for managing the patient experience and ensuring that VSI’s standards of excellence are carried over into every patient interaction; whether in-person or over the phone. Serving as a first point of contact, the Patient Care Representative plays an integral role in establishing and maintaining patient relationships. With every positive patient interaction, the Patient Care Representative is contributing to VSI’s sustained success and making a difference in our patients’ lives.

This is a full-time position working out of our Reston office. The position offers competitive pay, full benefits, 401k plan with a Company match, and three weeks of paid time off. The ideal candidate will be detail oriented, able to work independently as well as with a team, and will be enthusiastic about delivering unparalleled patient care.

Essential Job Responsibilities

• Responsible for making exceptional first impression to new patients and providing a warm welcome to returning patients in person or on the telephone.
• Greet patients, execute check-in/check-out procedures, and explain patient process and paperwork throughout relationship with patient.
• Schedule patient appointments and confirm appointments over the phone with patients.
• Maintain security by following established procedures; monitor visitors and schedule.
• Responsible for collecting patient payments.
• Ability to handle a high volume of phone calls with customer service excellence.
• Generate and maintain clear, concise and accurate electronic records and files.
• Ensure cleanliness and safety of the environment.
• Ability to work proficiently at any front desk position as needed.
• Other duties as assigned.

Job Requirements

• Completed at least 2 years of college and/or have 3-5 years of reception or administrative assistant experience
• Strong knowledge of Microsoft Office and Google platforms
• EMR experience is a bonus
• Organized multi-tasker; process-focused and internally motivated
• Conscientious, supportive, stable, patient, thorough and precise; pays attention to details
• Able to utilize creative problem solving when confronted with difficult situations
• Friendly, respectful and cooperative with co-workers; a team player
• Operates calmly and efficiently in a highly dynamic environment
• Exhibits empathy and compassion toward patients; driven to go well beyond what is ‘expected’
• Strong written and verbal communication skills; conceirge phone etiquette