Director of Revenue & Reservations

The Parker Palm Springs is in search of a dynamic leader with a background in luxury hospitality to assume the role of Director of Revenue Management. As the Director of Revenue & Reservations you will manage the Reservations department, ensuring outstanding customer service, reservation sales process effectiveness and enforcement of policies. Implement selling strategies and inventory restrictions that capture the optimal revenue producing business for the hotel.

Key Responsibilities:

Maximize net revenue by comprehensively understanding market segments, booking channels, and demand drivers for rooms and services.

Actively contribute to total revenue management and evaluate business opportunities.

Develop and implement hotel pricing strategies aligned with demand factors while preserving long-term customer value.

Monitor booking pace across segments to adjust pricing and availability controls accordingly.

Identify and assess booking channel distribution models and opportunities.

Stay abreast of industry trends and their impact on demand.

Measure and report on key performance indicators (KPIs) for digital marketing initiatives.

Track and analyze the success of marketing campaigns and adjust strategies as needed.

Evaluate potential partnerships to optimize the marketing funnel from awareness to purchase.

Forecast rooms and revenue and participate in budgeting and planning exercises.

Ensure timely and accurate completion of required reporting.

Supervise the in-house Reservations and monitor call quality and group management.

Assist in establishing efficient reservation booking procedures.

Essential Qualifications:

Three years of relevant hotel experience, preferably in a luxury resort.

Entrepreneurial mindset with a focus on revenue and reservation strategy development.

Experience as a Director of Revenue Management.

Salary Range for this position is $95,000 - $105,000.