Sales Program Manager

POSITION SUMMARY

The Sales Program Manager responsibilities fall into two areas, program management and strategic initiatives. Program management is comprised of a set of weekly, quarterly and annual responsibilities determined through collaboration with the VP of Sales Programs. The Sales Program Manager will participate in, as well as drive various executive and partner meetings to keep a pulse on the business and help connect the dots with others across the company. Strategic initiatives include projects that this role would lead or co-lead on behalf of the VP of Sales Programs as they arise. These initiatives may or may not occur with any regularity but are highly important to the organization, some may have no natural home within the existing structure and will drive a clear definition of what success looks like.

This role must visualize the big picture and understand the little things that must come together to achieve a desired outcome. They do not need to be an expert in the art of sales, but they do need to understand sales strategy and how a sale is made to effectively drive the program(s) within their responsibility. Impeccable communication, managerial and interpersonal skills are key. They must have a proven track record of effectively interacting with all levels of the organization to understand various perspectives and gain support for the project. Organizational and planning skills are also imperative, including the ability to plan how each piece fits with the other pieces to achieve success for the program. They must first define the project or program scope and goals with the business owner. Using organizational, planning, and interpersonal skills they form a team of sales and other stakeholders to determine deliverables, or final outcomes for the project. The manager also monitors a timeline containing specific tasks to be completed, including milestones, or critical steps in the process that must be met for the project to proceed to ensure streamlined execution. They must anticipate roadblocks that can delay progress and develop plans to overcome them. Upon completion of the project, the manager will monitor and provide analysis of the results to be sure that objectives are successfully met and assist in driving execution and continued success.

The ideal candidate will possess a strong sense of initiative, a proactive mindset, and the ability to independently navigate challenges to achieve desired outcomes.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s)

• Take ownership of the program(s) under their responsibility from inception to completion.
• Demonstrate a proactive approach to problem-solving and the ability to think creatively to overcome obstacles.
• Identify opportunities for improvement and take initiative to implement innovative solutions.
• Achieves sales and operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Act as an adviser to leadership and assist in facilitating effective decision-making.
• Meets financial objectives by forecasting requirements; preparing a budget; scheduling expenditures; analyzing variances; initiating corrective actions related to programs.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Create a team environment utilizing delegation, ability to influence behaviors, excellent conflict management and negotiation skills while also being capable of working independently.
• Demonstrate leadership and confidence to facilitate the completion of project deliverables.
• Scheduling, prioritizing, setting, and holding others accountable to project timelines.
• Ability to work cross departmentally effectively and efficiently to achieve program outcomes.
• Prioritize effectively and manage time efficiently to meet deadlines and deliver high-quality results.
• Adapt quickly to changing priorities and demonstrate flexibility in a fast-paced environment.

POSITION QUALIFICATIONS

• Proven track record of taking initiative and independently driving projects to completion.
• Strong problem-solving skills and the ability to think critically and strategically.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Demonstrated ability to thrive in a dynamic and fast-paced environment.

Competency Statement(s)

• Planning: the establishment of goals, policies, and procedures for the program.
• People Management: training, influencing and motivating employees to achieve the desired results.
• Presenting and Training: verbal and written communication skills; ability to transfer knowledge.
• Promoting Process Improvement: identify, analyze, and improve existing business processes within program management to meet goals and objectives, such as increasing revenue, gross profit and program success metrics.
• Financial Planning and Strategy: determining how we will afford to achieve strategic goals and objectives as it relates to sales programs.
• Strategic Planning; defining strategy or direction and making decisions to pursue this strategy.
• Dealing with Complexity: intellectual ability of a manager to envision the organization from multiple and competing perspectives to balance achieving what is needed to move a program forward.
• Conflict Resolution: a way for two or more parties to find a peaceful solution to a disagreement.
• Analyzing Information: examine critically, so as to bring out the essential elements.
• Vision: Creating and determining mid-term or long-term future.
• Performance Management: ability to analyze and communicate results of their performance and identify areas of opportunity.

• Self-starter: Demonstrates the ability to take initiative and work independently without constant supervision.
• Resourceful: Possesses the capability to figure things out and find solution even in ambiguous or challenging situations.
• Results Driven: Focused on achieving goals and delivering results in a timely manner.
• Adaptability: Able to quickly adapt to changing circumstances and priorities.
• Continuous Learner: Enthusiastic about expanding knowledge and acquiring new skills to stay ahead of the field.

Education

• High School Graduate or General Education Degree (GED)
• Bachelor’s Degree in Business preferred

Experience

• Two to three years of experience outside sales or training in the telecommunications industry working with the dealer base, a plus.
• Three to five years developing and implementing sales programs or project management, required.
• Experience with marketing and business plan development, a plus.
• Knowledge of metrics and factors that drive dealer activity and contribute to dealer success.
• Experience with managing a project, timelines and deliverables.
• Experience working cross departmentally to drive a program forward.

Computer Skills

• Knowledge in Microsoft AX, SalesForce and project management tools a plus.
• Computer literate in a Microsoft Windows environment.
• Intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers.
• Intermediate level of experience using Microsoft Outlook. Must have the ability to perform functions such as composing, sending, forwarding and replying to incoming e-mail, attaching computerized files, and utilizing calendar and task reminders.
• Intermediate level of experience using Microsoft Word. Must have the ability to perform functions such as composing, editing, naming, and saving documents, formatting text, and printing.
• Intermediate level of experience using Microsoft PowerPoint. Must have the ability to perform functions such as creating presentations, adding new slides, previewing a presentation, using graphic images from various sources, adding animation, applying a template, adding slide transitions, using outlines and the drawing toolbar.

Certificates & Licenses

• None required
• Certification as a Project Management Professional (PMP) is a plus

Other Requirements

• Neat and professional appearance and demeanor.
• Read and understand material such as detailed operating and procedure manuals, case histories, diagrams, etc.
• Write materials, such as standard memos, letters, or detailed forms.
• Proficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio, and measurements.
• Outstanding organizational skills with the ability to multi-task and prioritize workloads.
• Discretion and confidentiality
• Strong sense of responsibility
• Effective, versatile, and action-oriented
• Primary language used to perform this job is English.