Hospitality Manager - 1762678

Hospitality / Valet Manager - Detroit, MI

Overview

We are seeking an experienced and organized Hospitality / Valet Manager to join our team. You are passionate about fostering special relationships with our Hotel Partners and you excel in developing and maintaining those connections via thoughtful staff training, making human connections, and encouraging career growth.

• The Hospitality / Valet Manager is responsible for the financial, operational, safety and service-related success for the Valet department and will ensure Hotel standards.
• The Hospitality / Valet Manager is responsible for managing, planning, scheduling, training, and directing the activities of the leadership and frontline staff.
• The Hospitality / Valet Manager will maximize revenues, control expenses, and ensure guest satisfaction and will incorporate high levels of safety & service aligned with the client
• The Hospitality / Valet Manager will ensure guest satisfaction and team morale are achieved 100% of the time.
• The Hospitality / Valet Manager supervises a team of Assistant Managers, Supervisors, Leads and operations staff.

Qualifications

• Experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
• Bachelor Degree or equivalent work experience.
• At least 2 years of experience as a Hospitality / Valet Manager in an upscale/luxury property.
• Valid Drivers License required.
• The Hospitality / Valet Manager handles staff scheduling to productivity model and P&L, F&B cost controls.
• The Hospitality / Valet Manager must be able to communicate, both written and verbal, in English.
• Prioritize, organize, attention to detail, speed, and accuracy and follow directions thoroughly, remain calm, conflict resolution, use good judgement.
• The Hospitality / Valet Manager must work together as a team, work with autonomy, display integrity, maintain confidentiality.
• Train & develop staff, assess their performance and take corrective actions.
• The Hospitality / Valet Manager must have the ability to process billing and use property software and POS software/systems.

Physical Demands & Environment

• Willingness to work in various weather conditions (heat, wind, snow, rain, etc.).
• Lift, push and pull at least 50 pounds.
• Stand and walk for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Working with different noise levels and around fumes/odor hazards, dust/mite hazards & around chemicals.

Compensation

$70K-$80K plus 10% bonus (DOE)

Benefits