Director of Human Capital Management (HCM) Services

The Director of HCM Services is responsible for overseeing and managing all aspects of human capital management and payroll services provided by HR Butler. This role involves leading a team of professionals, ensuring the accurate and timely delivery of payroll and related HCM services, and maintaining compliance with relevant laws and regulations.

Key Responsibilities:

• Leadership and Team Management:

• Lead and manage a team of leaders that oversee ongoing service, new client implementation, and tax filing departments.
• Set clear performance expectations, provide guidance, and foster a positive work environment.

• Service Delivery:

• Work with our service teams to ensure accurate and timely servicing of HCM clients.
• Monitor service quality and address any issues or discrepancies promptly.

• Compliance and Regulatory Adherence:

• Stay current with labor laws, tax regulations, and compliance requirements.
• Ensure all payroll and HCM services are in compliance with relevant laws and regulations.

• Technology and Process Improvement:

• Identify opportunities to improve service efficiency and accuracy through technology enhancements and process improvements.

• Oversee the implementation of HCM and payroll technology solutions.

• Client Onboarding and Training:

• Collaborate with the sales and implementation teams to ensure a smooth transition for new clients.
• Provide training and support to clients on using the HCM and payroll systems effectively.

• Performance Metrics and Reporting:

• Establish and monitor key performance indicators (KPIs) related to service delivery and client satisfaction.
• Prepare regular reports on service performance and improvement recommendations.

• Budget Management:

• Develop and manage the department's budget, ensuring efficient resource allocation.

Qualifications:

• Bachelor's degree or relevant experience.
• Extensive experience in HCM and payroll services, with a minimum of 3 years in a leadership role.
• Strong knowledge of payroll processing, tax compliance, and HR best practices.
• Excellent leadership and team management skills.
• Exceptional client service and communication abilities.

• Proficiency in HCM and payroll software systems, experience with iSolved preferred.
• Knowledge of relevant labor laws and regulations.

Certifications (Optional):

• Professional certifications such as CPP (Certified Payroll Professional) or HR-related certifications can be advantageous.