Director of Advisory Service and Support

This is a remote position.

Responsibilities:
The Director of Advisor Support will play a critical role in leading and overseeing our support team dedicated to assisting Financial Advisors.

1. Team Leadership: Oversee a dedicated 10-person team responsible for providing comprehensive support to Financial Advisors. Ensure the team delivers high-quality service and support.
   
2. Training Development: Collaborate with your team to design and deliver three weekly training sessions aimed at enhancing Financial Advisors' understanding of investment products, client account servicing, and professional development.
   
3. Problem Resolution: Work closely with your team to identify and resolve issues Financial Advisors encounter, aiming to deliver effective solutions that address their needs.
   
4. Process Improvement: Partner with senior leadership to review and improve existing support processes and develop new procedures aimed at enhancing Advisor support.
   
5. Compliance Coaching: Guide Financial Advisors on adherence to compliance regulations and standards, ensuring they operate within legal and ethical guidelines.
   
6. Collaboration: Maintain a strong working relationship with the Director of Broker-Dealer Support to ensure a cohesive approach to Advisor support and role clarity.
   

Qualifications:

Please note the following items with the understanding that the items deemed required are a must have for the position and candidates without these items will not be reviewed. Items indicated as Preferred will allow candidates to stand out.

1. Professional Certification:
   
1. Series 65 License - Required
   
2. Series 9/10 and/or Series 24 – Preferred
   
3. Certified Financial Planner License (CFP) – Preferred
   
4. Life & Health License - Preferred
   
2. Experience & Skills:
   
1. Experience in a Leadership Role supporting Financial Advisors at a Registered Investment Advisor (RIA) or Broker-Dealer – Required
   
2. Proficiency in Microsoft Excel – Required
   
3. Familiarity with various custodians, platforms, and products, e.g., Fidelity Investments, Charles Schwab, Interactive Brokers, eMoney etc.
   
4. Strong written and verbal communication skills.
   
3. Education:
   
1. Bachelor's Degree – Required
   
2. Bachelor’s Degree in Finance, Business Administration, etc. – Preferred
   
3. Advanced degrees or certifications (e.g., CFP, MBA) – Preferred