Automotive Service Advisor

Company Overview
At Tire Pros we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Benefits and Perks

• Excellent Training and Development
• Competitive Compensation
• Friendly Work Environment
• Top Tier Benefits

Job Summary
Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.
Great growth and career opportunities.

Responsibilities

• Promptly meets and greets customers
• Determines the nature of customer problems; May make road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
• Preferred Experience:
  
  • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
• • 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
• • Experience as a vehicle mechanic or lubrication technician