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Dual Front Desk Supervisor
| Estimated Pay | $14 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Hanover, Maryland |
Compare Pay
Estimated Pay$12.57
$13.50
$17.5
About this job
Job Description
We have an exciting opportunity to join our team as the Dual Front Office Supervisor overseeing our Aloft and Element Hotel.
Responsibilities:The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
Essential Job Tasks:
- Assists in the operations of the Front Desk by supervising all Guest Service associates.
- Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests.
- Fills in at the Front Desk during busy periods or when staffing needs dictate.
- Performs other duties as assigned by management.
OTHER TASKS
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high pressure situations.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Marriott / Lightspeed Experience preferred
- Prior front desk supervisory experience
Find the sweet spot between eclecticism and comfort at Aloft Arundel Mills BWI Airport. Situated minutes from BWI Airport and Fort Meade, our hotel offers the things you need for an exceptional and inspiring stay with onsite dining paired with live music, loft-style guest rooms, fitness facilities, and 540 square feet of versatile event space.
Discover balance at Element Arundel Mills BWI Airport. Our Hanover, MD hotel is located minutes from BWI Airport and Maryland Live! Casino. Get your shopping done at the nearby Arundel Mills Mall, or discover our local nearby breweries. Flying to BWI? Our complimentary airport shuttle can get you to and from the airport.
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