Director, Patient Safety and Quality (PSQ) , Human Factors Engineering

Description:

Our team members are the heart of what makes us better. 

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. 

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Department of Patient Safety and Quality (DPSQ) Director, Human Factors Engineering is responsible to ensure and facilitate the design of systems, technologies, and environments to optimize human well-being, clinical and operational outcomes, and overall system performance across the Hackensack Meridian Health (HMH) network. By applying theory, leading execution of design and evaluation activities, and facilitating productive communication between end users and data scientists, this position will optimize the relationships between humans, best practices, effective workflows and technology solutions.

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Responsibilties:

A day in the life of a Patient Safety and Quality (DPSQ) Director, Human Factors Engineering at Hackensack Meridian Health includes:

• Assess and co-design systems, using human factors engineering principles to optimize attributes such as usability, safety, quality, and performance.
• Provide expertise to Integrate human factors requirements into operational technologies.
• Ensures the collection of data through direct observation of work activities or witnessing the conduct of human performance tests.
• Formulates templates and direct interviews or surveys of users or customers to collect information on topics such as requirements, workflows, barriers, and interdependencies.
• Assess the usability of user interfaces or functional components of processes.
• Analyze complex systems to determine potential for further development, production, interoperability, compatibility, or usefulness.
• Apply modeling or quantitative analysis to forecast events, such as human decisions or behaviors, the structure or processes of organizations, or the attitudes or actions of human groups.
• Co-design, direct the development and/or implementation of human performance evaluation, investigation, analysis, or applied research protocols.
• Reports on results and conclusions of human factors engineering activities, such as testing, evaluation, or validation.
• Subject matter expert responsible for integrating Human Factors thinking into safety and quality professionals standard work.
• Utilize information collected and data from implementation to facilitate improvement of processes and practices recommended in the root cause analysis process to enhance risk reduction strategies.
• Adheres to HMH Organizational competencies and standards of behavior.
• Other duties and/or projects as assigned.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree in Human Factors, Human Computer Interaction, Science, Engineering, Cognitive Science, or related quantitative STEAM field.
• Minimum of 5+ years of experience in human factor engineering.
• Minimum of 3 + years of experience in analysis, advanced statistical analysis, or predictive analytics. 
• Experience and familiarity working in a healthcare environment.
• Ability to explain to internal and external stakeholders the meaning of data insights and the rationale for a particular analysis as it was performed.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Excellent written and verbal communication skills.
• Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Advanced degree such as a Master's or PhD in Human Factors, Human Computer Interaction, Science, Engineering, Cognitive Science, or related quantitative STEAM field. 
• Experience working with artificial intelligence in the healthcare environment.
• Management experience. 

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!