Chief Operating Officer, PIH Health Good Samaritan Hospital, Los Angeles

The PIH Health Good Samaritian Hospital (PHGSH) Chief Operating Officer (COO) will have operational oversight is directly responsible for strategic management of PHGSH  operations, including nursing and ancillary services, including laboratory, radiology, respiratory, and cardiology.This individual ensures coordination between the hospital and the integrated delivery system (IDS)to promote the delivery of safe patient care, and ensures the communities PIH Health serves have access to high-quality care, in keeping with the organization’s charitable mission. 

As an ambassador of PIH Health, the COO is active in city events, chambers, organizations, and committees for the purpose of furthering our organizational presence and enhancing community relationships. They serve as a link between PIH Heath and the people it serves, soliciting feedback from external stakeholders for the purpose of improving services and programs. 

The PHGSH COO works directly with the Chief Executive Officer (CEO) in leading necessary change to achieve goals in the areas of growth, quality, finance, and brand preservation. They develop business plans outlining the future direction of the hospital consistent with the enterprise’s strategic plan. This individual provides leadership of hospital operations and ensures that PHGSH facilities meet all regulatory and compliance requirements. They maintain strong physician relationships and ensures that the Medical Staff functions as a partner in achieving patient care and financial goals.  Develops a multi-disciplinary team approach to provide service and medical care. Establishes effective operations. Conserves physical and financial assets. This position reports directly to the CEO.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit or follow us on , , or .

Required Skills

• Must have comprehensive knowledge of hospital operations, corporate organization and policies, governmental relationships to hospital operations, functions of the medical profession and organization, and human resources principles. 
• Accuracy, planning, and judgment are required at a high level due to the frequent occurrence of unpredictable, unprecedented situations.
• Ability to act independently, Self-motivated to meet the needs of our patients and employees. Creative and innovatinve.
• Ability to frequently interact diplomatically with both internal and external groups. 
• Ability to contribute and attend various community organizations, committees and boards, and hospital associations. Demonstrated involvement in civic involvement.
• Maintain confidential information.
• Fluent in financial principles. Represents the organization’s financial statistical analysis to the Board of Directors, and has indirect responsibility for large high-value hospital assets. 
• Supervises all level of staff and requires minimal direction with the ability to inspire and lead others toward organizational excellence.
• Strong, innovative management skills to identify opportunities to improve operating efficiency, growth, profitability, and compliance.
• Excellent presentation, communication, and organization skills. Respect for and understanding of mission-driven institutions.
• A high sense of urgency and experience operating effectively in a fast-paced environment requiring the skill to handle multiple priorities simultaneously.

Required Experience

Required:

• Seven (7) years of accomplished healthcare leadership in a large, complex, and integrated healthcare setting.

• Graduate degree in Business, Healthcare Administration is preferred, or a comparable combination of education and experience.

• A visionary, proactive leader with the ability to command respect and obtain support to accomplish the vision.

• Demonstrated, strong operation focus, with high attention to macro and micro levels.

• The ability to effectively analyze complex issues/problems and lead/influence individuals and groups in developing and implementing successful resolution tactics.

• The ability to set and maintain high standards of performance in a collegial environment, holding people accountable for achieving deliverables. An outcome driven leader.

• Results-oriented individual with a reputation of doing what it takes to get the job done.

•  Develop and foster strong, collaborative relationships, including with the community, medical staff, and corporate leadersrhip to drive success at PHGSH.

• Collaboration, integration, and/or mergers and alliances of other regional health care entities to improve the overall health of the community.  Exceptional negotiation skills and an ability to “close the deal” on acquisitions, mergers, joint ventures, and partnerships. 

Preferred:

• Bilingual, preferred.

Address
1225 Wilshire Boulevard

Salary
392000.00-452000.00

Shift
Days

FLSA Status
Professional-Exempt