Front Desk Supervisor ($25/hr)

Primary Duties and Responsibilities:

• Supervisor responsibilities
• Register patients by gathering, verifying and entering in demographic information, collecting any co-payments or past balances.
• Scanning insurance cards, photo identification and medical records of patients.
• Monitor physicians' schedule daily to ensure proper rescheduling of patient appointments due to surgery, vacation time, etc.
• Schedule all patient appointments, assist patients in rescheduling and reaching out to those who no-show.
• Verify all patient insurance information in advance and request any referrals needed for upcoming visits.

• Balance the daily sheet to prepare for deposit as well as the cash drawer.

• Obtain signed registration sheets, permissions to file claims, releases, etc.
• Open and close the office determined by the schedule provided by your supervisor.
• Pull scheduled patient charts including add-ons and occasional charts needed three days prior to scheduled office visits. File loose information into charts and re-file charts into racks.
• Handle telephone receptionist responsibilities as needed from the phone line.
• Review all incoming faxes and distribute them to appropriate staff.
• Schedule physician appointment requests for patients with appropriate outside specialists, diagnostic testing, i.e. (MRI, CT scans, etc.) Obtain any prior authorizations needed for testing and obtain all diagnostic testing results.
• Handle medication refills with pharmacies and obtain any prior authorizations needed for medications.
• Review physician directions and medical instructions with patients to ensure understanding.
• Order office supplies as required.