ServiceNow Systems Administrator

Ready Support Services is seeking a ServiceNow Systems Administrator with Application Development experience. The position will maintain, support, and assist in the implementation and development of applications to enhance an existing ServiceNow platform. The program supports a Prime contractor and follows Continuous Integration and Continuous Delivery (CI/CD) practices within a DevSecOps framework. Work is conducted 100% on site in Chantilly Virginia; but can be supported from both Denver, Colorado, and Richardson, Texas.

Required Skills:

• Must be US Citizen with a TS/SCI security clearance and a counterintelligence polygraph

• Possess DoD 8570 IAT Level II Cert – Security+

• ServiceNow Certified Systems Administrator (CSA)

• Highly knowledgeable of Information Technology Infrastructure Library (ITIL) practices

• Experience deploying, maintaining & customizing IT Service Management (ITSM) products

• Proficient with IT Operations Management (ITOM) and ServiceNow Discovery

• Adept at resolving Incidents, addressing Problems, supporting Change Management, contributing to Knowledge Bases, and working with a Service Catalog

• Experience creating ServiceNow workflows, establishing business rules, and implementing User Interface (UI) features and integrations on the platform

• Prior programming work with Object Oriented Programming (OOP) through JavaScript

• Familiar with Web Service Integration (API Web Services), specifically RESTful API

• Proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, SharePoint, Teams)

• Self-starter with the ability to work both independently and in a collaborative team

Desired Skills:

• Experience with Agile project management, Scrum methodology, and infrastructure architecture design for large scale enterprise environments

• Background in Systems Operations or Engineering supporting complex environment deployment and project management activities; preferably within the Intelligence Community

• Experience with databases and Structured Query Language (SQL): MySQL, MariaDB

• ServiceNow Certified Application Developer (CAD)

Education Requirements:

• High school diploma (or equivalent) with 6 years of relevant experience OR

• Bachelor's degree (STEM preferred) with 2+ years of relevant experience

Ready Support Services, LLC (RSS) is an Information Technology focused Veteran–Owned Small Business (VOSB), verified by the Department of Veterans Affairs Center for Veterans Enterprise. RSS performs work on government contracts in the Aurora, CO, Dallas, TX, and Northern VA metro areas.